Posts Tagged ‘imanage’

Here are the steps to change the owner of Workspace/Folder in Worksite 10

–To change the owner of a Workspace/Folder, first we need to find the prj_id of the Workspace/Folder 

select * where prj_name LIKE ‘%FOLDER\WORKSPACE_NAME%’

–To change it to a different owner…

update mhgroup.projects set prj_owner = ‘NEW_USERID’ where prj_id = ‘WORKSPACE_ID’

After changing the owner of the workspace, the author in the docmaster table for this workspace needs to change as well. The owner is still shown as the old one, but after updating the author, the new owner should appear on the workspace profile.

Please run the following additional query:

– update mhgroup.docmaster set author =’new userID’ where docnum = ‘you can get this from the query below ‘

–also, to change the underlying Workspace/Folder document’s owner update mhgroup.docmaster set operator = ‘NEW_USERID’, author = ‘NEW_USERID’ where docnum = ‘DOCNUM’

Please test this against a backup copy of the database. Also make sure you backup the database before running this against production database.

To find the docnum of a workspace: select * from mhgroup.projects where prj_name = ‘Exact Name of Workspace’ and subtype = ‘work’

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Symptoms:

  • Hang on Receiving Emails
  • Delay or Hang when typing
Cause 
  • Inbox Filer

Solution:
Fixed in 9.3.1 and later (NT-53826)
Process threads are now set with a lower priority to improve desktop client performance

Symptoms:

  • Hang on Sending emails
  • Hang on launch of Outlook
  • Outlook not responding in Outlook Title bar
 
Cause:
Sent Filer

Solution:
Pre 9.3.2:
Disable Sent Filer on client ( Disable Sent Filer = TRUE)
9.3.2:
Sent Filer disabled by default
10:
Removed Inbox and Sent Filers
Install CSAR 2300v2 on WCSE 9.3.1
 

Symptoms:

  • Hang on scrolling Inbox
  • Delay when using arrows
  • Delay on Send
  • Delay when clicking inside
  • EMM toolbar
 
Cause:
Suggested Filing Database (SDF)
 
Solution:
Pre 9.3 ( iwovefsdb.sdf )
SDF > 2 MB = problems
Control the size of the SDF
Location of SDF (local vs network drive)
 
9.3 – 9.3.2 ( imanefsdb.sdf )
DisableDefaultSuggestion : 2
Caveat: Manual Suggestions
 
10 ( imanefsdb.sdf )
Optimized suggested filing algorithm
MAPI instead of OOM
 

Symptoms:

  • Delay when opening or
  • closing emails
  • Outlook Not Responding
  • Blue circle appears
 
Cause: IsMessageFiled function
 
Solution:
Pre 9.3
ShowEMToolbarOnReadEMail : 0
Doesn’t load EM toolbar
 
9.3.1 – 9.3.2
 Optimized the IsMessageFiled function
10
Fast launch due to removing of 3rd party component
 
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Work 9.X

  • Middleware logging – > Provides logging on the iManage.dll. Client talks to Server. Use for Login issues, Refiling, displaying folder content
  • Integration logging – > Used for logging Office issues. Lost Edits, errors, 0 byte files
  • iManext logging – > Extension library. Dialogs and all functions of  WorkSite
  • EM logging – > Toolbar not loading, performance issues, filing issues
  • FileSite / BulkLoader – > FileSite provides logging for client side filing requests
  • Suggested Filing -> Logging to understand why a specific suggestion is made to user or none at all
  • WSMapi logging  – > Filing operations using the Inbox filer, Sent Items filer, and filing suggestions or saving attachments
  • OffSite –>Performance issues during syncing, errors, and why content is not synched

Work 10

New Standardized Verbose Logging
…iManage\Work\LogConfig.xml
 
Change <level value=”INFO” /> to <level value=”DEBUG” />
 

 
New Standardized Log Location
 
%localappdata%\iManage\Work\Logs

 
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Reason #1 > Add in is Disabled

Symptoms:
  • iManage Ribbon is missing
  • Save and open default to local dialogs
  • Document does not check in on close
  • History shows checkin was application DeskSite or Outlook vs. Word, Excel, PPT
 
Cause:
  • Application Crash
  • Load Behavior: 0 or 2 = Disabled ( 3 = Enabled ) 

Solution 9.x
  • Add iManage Add ins to the DoNotDisableAddinList for each application
  • (Only available for Office 2013 and later)
Solution 9.3.2 and later
 
Installer now adds Work addins to these registry keys automatically
User clicks Yes to disable the Addin , it can still be disabled.
 

9.x Office Add in

Name of Add IN : 
WorkSiteOffice2007Addins.Connect
Its a Com-integration

Work 10 Office Addin

Imanage.ApplicationVSTOAddin.15
Its a VSTO

Adobe Reader

Work 9.x Adobe Addin

  • iManAcrobat10.api ( https://mega.nz/#!HZQUBAJT!zVK9TphY6HLlnlv98Gzvgp7lIkRqiCkALEtRqMSLzJI ) 
  • iManAcrobatReader10.api ( https://mega.nz/#!6FByFA6Q!njcPUo2eMEeuE2Kw-ebJhfXzRKEIQaYuaoNU1rqA0Yg ) 
  • iManAcrobatRes.dll ( https://mega.nz/#F!WMBQSCCT!d52KsDZNZjC4h8awHtmXOQ ) 

Work 10 Adobe Addin

  • iManageWorkPlugin.api
  • iManageWorkPluginRd.api
  • iManageWorkPluginRes.dll

Reason #2 > PRF is left behind

Work 9.X

Checkout: File and PRF copied from File Store to NrPorbl
Checkin : File and PRF copied to NRTEcho
PRF can be modified
Software keeps handle on the PRF

Work 10

 
Checkout: Hidden PRF attached
Checkin  Document and PRF stay in folder

 
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Recently a few users had the following bounce backs from Office 365 to an On-Prem Mailserver with the error

‘550 5.4.316 Message expired, connection refused(Socket error code 10061)

Checking the logs in 365 of this, this was due to the Fortigate adding some 365 SMTP servers to the IPS Quantarine List

Removing these servers from the Quarantine and also removing IPS checking in the Policy of 365 servers to on-prem via SMTP resolved this

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Public

Worksite permissions default to everyone have access to everything. When a workspace is set to Public no permissions are restricted every if they are listed in the security list

Private

Private mode restricts access per the permissions listed 

FAQ

Read/Write Permission vs Full Access

Full Access gives users permissions to change existing permissions. Read/Write gives full access to the data

How do I give users read Access to a Workspace

Set it as Private

Great a group with all users and assign this read

Setup Users to full access

How can I get a list of all private or public workspaces?

SELECT p.prj_id, p.prj_name, p.prj_descript, p.prj_owner FROM mhgroup.projects p (NOLOCK) WHERE p.subtype = 'work' AND p.default_security = 'X'

To get a list of public workspaces you would change p.default_security = ‘X’ to ‘P’.

SELECT p.prj_id, p.prj_name, p.prj_descript, p.prj_owner FROM mhgroup.projects p (NOLOCK) WHERE p.subtype = 'work' AND p.default_security = 'P'

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You can set the author and default document class by setting the following registry key. The variable %USERID% will resolve to the user that is logged in.

[HKEY_CURRENT_USER\Software\Interwoven\WorkSite\8.0\iManExt\DefaultNewProfile]
“382”=”%USERID%”
“384”=”DOC”

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Trying to setup a subdomain for iManage communication server in 365. I created a Connection from 365 to OnPrem server

Create a Connector

What I needed to do was also add the domain to 365 and change it to Internal Relay

Add the domain in below

Change the accepted Domain Type for the subdomain to internal relay

 

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By default this is disabled , to Enable , open the registry key : 

SOFTWARE\Interwoven\WorkSite\imDmsSvc\Databases\%databasename%

“Workspace Index”

Set to Y

Then

Restart Worksite Service

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Recently we had deployed Desksite to a few users , however some of them when opening PDF would get a connection Dialog box opening up and clicking on Connect in the Server List would freeze the screen with 

“Not Responding” 

And the connection would stay disconnected, even though the user was connected fine to Desksite.

We made sure Adobe Protected Mode was disable and ran a Repair of Desksite.

In the End we had to remove and reinstall Desksite from Scratch to repair this

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