Here are the steps to remove unnecessary Authenticator app/OAuth hardware token so that we can register new Authenticator app for this account:
- Visit https://myapps.microsoft.com, login with account ngrech@Codea.com.au.
- Click on the account at upper right corner, then click on “Profile”:
- Click on “Additional security verification” or “Edit security info”, pass MFA with SMS message.
- Now we will be able to manage Authenticator app/OAuth hardware token for this account, remove unnecessary ones so that we can register a new Authenticator app. Depending on whether the tenant has enabled converged registration experience, it will look like this: