Symptoms:

  • Missing captions in Outlook tree navigation pane
  • Outlook Ribbon is missing Buttons
Cause:
  • Custom VDM file created for each folder Highlighted in
  • FileSite  ( NOTE: Only applicable to Outlook 2013 and later ) 
Solution:
Pre 9.3.2  : Apply CSAR 2384
9.3.2 and later : Fixed (no need for CSAR)
 

Symptoms:

  • Black boxes on the
  • EM Toolbar
Cause:
  • GDI+ object leak in
  • EM Toolbar
  • component
Solution:
Pre 9.3.2: NT – 60478 resolved in CSAR 2419v5
9.3.2: Fixed
10: Not applicable

 

Symptoms:

  • Black boxes on Outlook buttons
  • Sections of Outlook appear white
  • Distorted Outlook tree pane
  • Emails opening with blankcontent
  • Missing navigation panels
  • Outlook crashing
 
Cause: Memory leak in Outlook 2016 or 365
 
Solution:
  • As diagnosed by Microsoft, the symptoms manifests when Outlook uses more than 1.6 GB of virtual memory.
  • The fix for this specific issue is planned to be released in 3 patches.
  • The first part was released in March via update KB3178668, part two was released in June with KB3191932 and a third patch TBD.
 
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Trying to install Cisco Webex Meetings comes up with the following error : 

“A higher upgrade is already installed”

 

The application is fully uninstalled though, not appearing in Programs and Features

Fix

Download Orca ( MSI Editor ) from here and install

Right click on the MSI and click “Edit with Orca”

Navigate to The Upgrade Table and delete all the rows so they look like this

Save the MSI , then run again

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You can set the author and default document class by setting the following registry key. The variable %USERID% will resolve to the user that is logged in.

[HKEY_CURRENT_USER\Software\Interwoven\WorkSite\8.0\iManExt\DefaultNewProfile]
“382”=”%USERID%”
“384”=”DOC”

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Recently at a site we had machines starting using high CPU of the SVCHost process, this process is used by lots of services to access the network , however, as soon as stopping the Windows Update Service CPU came back down to normal

I had seen this before at another site and the issue was due to not enough CPU ( only one was flatlining the CPU )  , however increasing the CPU and memory still did not fix this

Then after some recent updates, the servers would no Windows Update anymore , they would just sit on “Checking for Windows Updates”. I couldn’t install updates Via powershell 

A server running Windows Server 2012 R2 on the same network updated fine!

I tried the normal fix of Wiping these : 

C:\Windows\SoftwareDistribution

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

However to no avail.

 

I checked the Windows Update Log : C:\Windows\WindowsUpdate.log

2019-04-23 14:09:51:839 5080 ab8 CltUI FATAL: CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
2019-04-23 14:09:51:839 5080 ab8 CltUI WARNING: RegisterNetworkCostChangeNotification: Error 80004002

 

I then found an article to Remove the Desktop Experience Feature ( which had been installed to Disk Cleanup the servers ) 


After this I did this again and could windows update again

C:\Windows\SoftwareDistribution

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

 

Check also for Dual Scanning

 

In an elevated powershell prompt:

  • Get-WindowsUpdateLogThis will produce a log file on the desktop giving verbose detail on all of the windows update tasks performed recently.
  • (New-Object -ComObject “Microsoft.Update.ServiceManager”).Services | Select-Object Name, IsDefaultAUServiceThis will output all configured update sources, along with the default.If dual scanning is active, and the workstation is not checking in with WSUS, you might see Windows Update as the default, and WSUS as not default.
  • (New-Object -ComObject Microsoft.Update.AutoUpdate).DetectNow()This will trigger the computer to check in with the WSUS server – BUT if there are no new reports to add, it won’t send anything. If that is the case, then:
  • $updateSession = new-object -com “Microsoft.Update.Session”; $updates=$updateSession.CreateupdateSearcher().Search($criteria).UpdatesThis will force a status to be returned at next check in

Extra GPO settings to prevent Dual Scanning from hijacking the GPO and making the workstations go rogue – take note of setting the alternate download server to your WSUS server:

**Computer Configuration > Policies > Administrative Templates > System > Device Installation

Specify the search server for device driver source locations

Set to “Enabled”Select search order: “Do not search Windows Update”

Specify the search server for device driver updates

Set to “Enabled”Select Update Server: “Search Managed Server”

Computer Configuration > Policies > Administrative Templates > System > Internet Communication Management > Internet Communication Settings

Turn off access to all Windows Update features (In Microsoftspeak that means their online server, not ‘make so it can’t get updates’)

Set to “Enabled”

Turn off access to the Store

Set to “Enabled”

Computer Configuration > Policies > Administrative Templates > Windows Components > Windows Update

Do not allow update deferral policies to cause scans against Windows Update

Set to “Enabled”

No auto-restart with logged on users for scheduled automatic updates installations

Set to “Enabled”

Specify intranet Microsoft update service location (note that the alternate download server is also set to our own WSUS server)

Set to “Enabled”Set the intranet update service for detecting updates: [http://[YOUR%20SERVER]:8530]http://[YOUR SERVER]:8530Set the intranet statistics server:[http://[YOUR%20SERVER]:8530]http://[YOUR SERVER]:8530Set the alternate download server: [http://[YOUR%20SERVER]:8530]http://[YOUR SERVER]:8530Uncheck the box Download files with no Url in the metadata if alternate download server is set

 

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Recently installing iManage Desksite , and upon loading the Applicaiton a .net error displayed with 

“WinDatapicker”

Reinstalling the App didn’t help , in the end , I had to change the data format of windows to dd/mm/yyyy for it to work!

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Recently had an issue where Worksite 10 Filesite was remembering a credential even though we had wiped it from the client. Turns out there is some heavy credential Caching in FileSite/Desksite and this is the way you need to clear old credentials : 

  1. Stop the iwsingleton.exe process in taskmanager
  2. Clear C:\Users\%username%\AppData\Roaming\Interwoven
  3. Delete the following Windows Credential in Windows 10

 

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The Web uses port 443 ( SSL ) TCP

The client uses port 1090 TCP

The client Auth used 1091 TCP

These all need to be open on the router for iManage URL connection to work externally. Also the below registry items need to be set for it to force the client to use a dedicated port instead or the normal client default

 

64bit

[HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven\Worksite\8.0\Common\Options]

"Use Hosted DM"="Y"

"Hosted DM ServicePort"=dword:00000442 ( Decimal 1090 )

"Enable Hosted DM SSL"="Y"


32bit

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Interwoven\Worksite\8.0\Common\Options]

"Use Hosted DM"="Y"

"Hosted DM ServicePort"=dword:00000442

"Enable Hosted DM SSL"="Y"
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How to save existing Document library as Template

Login to Sharepoint then navigate to the Document Library

Go to Library Settings

Save template ( with or without the content ) 

Next go to the Site where you want to create the new Library and create a new App ( NOT Document library )

Search for your new Template

And Add this with the new Name

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Recently a client had the following come up on their StoreFront Event Viewer

Failed to launch the resource ‘WTCITRIX.XenApp Desktop $S1-1’, unable to obtain a ticket from the configured Secure Ticket Authorities.

 

This is usually mimicked with an Error on the reciver end

Connection to “Desktop” Failed with Status (Unknown client error 0)

Make sure your Citrix StoreFront is configured with the STA details in the NetScaler Gateway section (remember you only need to use the STA in case of remote users, for which you would have to configure a NetScaler Gateway). They need to be the same also clear DNS cache if you have recently updated a DNS Record

Similarly the NetScaler itself is configured with the STA details. 

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