Recently a client had the following come up on their StoreFront Event Viewer

Failed to launch the resource ‘WTCITRIX.XenApp Desktop $S1-1’, unable to obtain a ticket from the configured Secure Ticket Authorities.

 

This is usually mimicked with an Error on the reciver end

Connection to “Desktop” Failed with Status (Unknown client error 0)

Make sure your Citrix StoreFront is configured with the STA details in the NetScaler Gateway section (remember you only need to use the STA in case of remote users, for which you would have to configure a NetScaler Gateway). They need to be the same also clear DNS cache if you have recently updated a DNS Record

Similarly the NetScaler itself is configured with the STA details. 

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Trying to add a secondary Storefront server came up with an error during propagation of settings : 

 

Failed to get the end status of the sever configuration update.
System.ServiceModel.FaultException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Access to the path ‘C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\Windows\CitrixReceiver.exe’ is denied.
at Citrix.DeliveryServices.ConfigurationReplication.WCF.ConfigurationReplication.EndUpdateConfiguration(IAsyncResult asyncResult)

 

Looks like the same issue as https://pariswells.com/blog/research/import-stfconfiguration-an-error-occurred-configuring-storefront-diagnostics-method-invocation-failed-because

Deleting : C:\Program Files\Citrix\Receiver StoreFront\Receiver Clients\Windows and \Mac Fixed this issue

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Recently trying to install VDA on a server 2016 server and it comes up with the below error trying to install Remote Desktop Session Host

Error Id: XDMI:334CF235

Exception:
Citrix.MetaInstaller.MetaInstallerException ‘dism’ component failed to install with error 0x800f080c.
at Citrix.MetaInstaller.Prerequisite.RdsComponents.Install(InstallationContext context)

at Citrix.MetaInstaller.InstallationManager.InstallComponent(InstallableComponent component, InstallationContext installContext)

 

Looking in the logs it’s failing when running this :

dism /quiet /norestart /english /online /enable-feature /featurename:Remote-Desktop-Services /featurename:ServerMediaFoundation /featurename:AppServer /featurename:InkAndHandwritingServices /featurename:DesktopExperience

When I run this manually I get  : 

Feature name DesktopExperience is unknown. 
Feature name InkAndHandwritingServices is unknown.

This is actually already bundled in 2016 , you will need to install VDA 7.11 ( the minimum version that supports Server 2016 ) 

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User-added image

The services could not connect to the database.

Possible reasons for the message:

The database server may not be allowing remote connections, make sure the database server is setup correctly and that the firewall in not blocking the connections.

The KB here did not help me : https://support.citrix.com/article/CTX233581

Solution:

Set the service : SQL Server Browser to Automatic and Start

Make sure TCP/IP is enabled and a TCP port is set ( If this is not the database service will need to be restarted ) 

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Recently a user’s office documents were not defaulting to print A4 even though the defaults for the printer were set to A4.

Printing from other programs such as adobe reader and notepad printed fine

In the end opening word and going to Layout , then Page setup and setting the below to “Set as Default” resolved the issue

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Recently had an issue where Group Policies were not applying to a machine.

Gpresult /r showed the group policy 

On checking the machine, the Up Time was over 30 days. The user said she had shutdown the computer. Turns out Windows 10 has a default option called “fast startup” which Sleeps the computer on shutdown!

To disable this Disable the GPO

Computer Configuration\Policies\Administrative Templates\System\Shutdown\Require use of fast startup does set the following registry key HKLM\SOFTWARE\Policies\Microsoft\Windows\System\HiberbootEnabled=0 (REG_DWORD)

Set the Registry key

HKLM\SYSTEM\CurrentControlSet\Control\SessionManager\Powerfix\HiberbootEnabled=0

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In monitoring we recently saw a Scheduled Task for a Shadow Copy Job failing with 0x2.

After running the Action manually in CMD I go the below error

C:\Windows\system32>C:\Windows\system32\vssadmin.exe Create Shadow /AutoRetry=15 /For=\\?\Volume{411116ac-84e511-11116-80d4-11111111111}\


vssadmin 1.1 – Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.

Error: Either the specified volume was not found or it is not a local volume.

Running this in powershell listed all the Volumes with their current GID

GWMI -namespace root\cimv2 -class win32_volume | FL -property Label,DriveLetter,DeviceID,SystemVolume,Capacity,Freespace

Turns out the job was for a GUID that didn’t exist anymore on that system. After checking the other ShadowCopyVolume Tasks to make sure all the Disks were accounted for , I deleted the errored job

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