Symptoms:
- Missing captions in Outlook tree navigation pane
- Outlook Ribbon is missing Buttons
Cause:
- Custom VDM file created for each folder Highlighted in
- FileSite ( NOTE: Only applicable to Outlook 2013 and later )
Solution:
Pre 9.3.2 : Apply CSAR 2384
9.3.2 and later : Fixed (no need for CSAR)
Symptoms:
- Black boxes on the
- EM Toolbar
Cause:
- GDI+ object leak in
- EM Toolbar
- component
Solution:
Pre 9.3.2: NT – 60478 resolved in CSAR 2419v5
9.3.2: Fixed
10: Not applicable
Symptoms:
- Black boxes on Outlook buttons
- Sections of Outlook appear white
- Distorted Outlook tree pane
- Emails opening with blankcontent
- Missing navigation panels
- Outlook crashing
Cause: Memory leak in Outlook 2016 or 365
Solution:
- As diagnosed by Microsoft, the symptoms manifests when Outlook uses more than 1.6 GB of virtual memory.
- The fix for this specific issue is planned to be released in 3 patches.
- The first part was released in March via update KB3178668, part two was released in June with KB3191932 and a third patch TBD.
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