Worksite/iManage How to relate one document to another

Please refer to below steps to relate one document to another.

Method 1

To relate documents together highlight one or more documents that you want related to the other document. Then press Ctrl-c on the keyboard to perform a copy.
Right click on the second document you want to relate the first document(s) to and select Document Info -> Related Documents.
The Related Documents window will appear. Press Ctrl-v to add the first document(s) to related documents window which will relate the documents together.
Close the related documents window when done. Please refer to attached images for more information.

Method 2

Right click on the first document you want to and select Document Info -> Related Documents. The Related Documents window will appear

Change the size of the Outlook window so you can see the related documents window behind it.
Drag and drop the one or more other documents to the related documents window to relate the documents together.

Tags: document, imanage, relate, related tab, worksite

unable to cast object ‘iTextSharp.txt.pdf.PdfNull’ PDF Docs to type

Recently when a user tried to open PDF Docs there where greeted with the error message

 unable to cast object ‘iTextSharp.txt.pdf.PdfNull’

Resetting the registry settings and app data for the application still produced the issue. In the end I had to delete the My Organisers folder under My Documents to clear the error

Tags: 'iTextSharp.txt.pdf.PdfNull', open application, pdf docs, unable to cast object

Avaya OneX Server using up high CPU and IOP’s every 5 minutes

I was asked to investigate a server which was using lots of disk and CPU useage every 5 minutes. I logged in and check perf mon to find out tomcat7.exe was zipping up all the files in \onexportal\Tomcat\Server\logs into from *RollingFiles. After running this , all I could see in the logs is

“couldn’t be deleted after adding to zip”

A quick research of TomCat turns out the Avaya server was using the log4j Apache Logging Service ( http://logging.apache.org/log4j/2.x/ )

The config for this was in Tomcat\Server\bin\log4j.xml

After checking there was a parameter in there called <param value=”10MB” name=”MaxFileSize”/> which meant it would try to Roll these constantly.

You can change <param value=”true” name=”Append”/> to <param value=”false” name=”Append”/> and restart the service which means the logs will start from scratch everytime you restart the “Avaya one-X Portal for IP Office” service

or you can clear the logs file by using a sheuduled script

Tags: avaaya, couldn't be deleted after adding to zip, high cpu, high IOP's, log4j, onex, tomcat7.exe

Migrate Web Application and website from IIS 6 Server to IIS 7 Server

Download and install this application on the Destination Server http://www.iis.net/downloads/microsoft/web-deploy

It extracts C:\Program Files\Microsoft\Web Platform Installer , then run the installer

Go to C:\Program Files\IIS\Microsoft Web Deploy V3\ and run the following

msdeploy -verb:sync -source:metakey=lm/w3svc/<Identity of Site>,computername=sourceservername -dest:metakey=lm/w3svc/<Identity of Site> -enableLink:appPool > msdeploy.log -verbose -debug

It will copy all the files and AppPoool to the same name , I did notice that it copies the files to the same Drive path e.g. D:\Site Name so make sure the path is available on new server

Upon opening the website and testing, I found an error message trying to open one of the dll’s with For isapi and cgi restrictions

I went to IIS Manager and opened up the ISAPI and CGI Restrictions Icon on the IIS Home Page ( not start page ) and added each of the DLL’s of the site to the allow list ( dbtwpub.dll , DbtEn11.dll and snbddm.dll)

Tags: DbtEn11.dll, dbtwpub.dll, Inmagic DB/Text Works, isapi and cgi restrictions, snbddm.dll

Worksite/Imanage Connecter/Crawler not running

After an Indexer Server Veeam restore, the Worksite Connector/Crawler started but no log file updated, which meant it was in a stale state.

Stop the Worksite Connector Service

Go to the directory : Worksite Connector\actions\fetch

Delete fetch.queue file

Start the service back up

Check to make sure the log file location in Worksite Connector\logs\worksiteCrawler.log is updating

You might want to check the ingestion service log is also updating or you might need to clear the ingest.queue

Tags: Crawler, fetch.queue, ingest.queue, Worksite Connecter, Worksite Ingestion Service, worksiteCrawler.log

Walmart Burning Man Shopping List

For anyone else going to burning man , here’s a PDF’ed grocery list of items to get for Burning Man for 2 people from Walmart , always useful for checking items off!

Burning Man Shopping List

Tags: Walmart Burning Man Shopping List

Right Click Menu in Worksite/FileSite/DeskSite

When you right click on a document in Worksite the following registry is where the Menu collects the commands to display

Commands

iManExt3.NewOpenCmd,iManExt.OpenROCmd,iManExt.PrintCmd,iManExt.ViewCmd,-,iManExtMail.ReplyCmd,iManExtMail.ReplyToAllCmd,iManExtMail.ForwardCmd,SendLink,-,iManExt.CheckoutCmd,iManExt.CheckinCmd,iManExt.ExportCmd@Save As…,-,IManExt2.IManMoveContentsCmd,Copy,IManExt.ImportNewVersionCmd@Add &Version…,-,IManExt2.IManRefileCmd,-,CustDeleteDoc.DeleteDocument,iManExt.PurgeCmd,iManExt.UnLockCmd,-,IManExt2.AddToFavoritesCmd,-,iManExt3.FreezeDocumentCmd,iManExt3.UnFreezeDocumentCmd,DocumentInfo,IManExt3.FixShortcutCmd,MultiLink.iCommand,IManExt2.IManPropertiesCmd,IManExt2.IManCreateShortcutsCmd@Add

Path

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Interwoven\Worksite\8.0\FileSite\Commands\Document

How to enable Citrix Xen App Local app Access

If you would like to access your local applications from inside a Citrix XenApp server you will need to do the following :

Install the Citrix Reciever with these parameters : CitrixReceiverEnterprise.exe ALLOW_CLIENTHOSTEDAPPSSHORTCUTS=1 ALLOW_URLREDIRECTION=1

Set the following registry Value
HKCU\Software\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Control\ClientHostedAppsShortcuts = TRUE

Modify the ICA file to the server to add the following line under the server heading e.g.

[melxatest344F]
ClientHostedAppsShortcuts=1
Address=x.x.x.x:1494
AudioBandwidthLimit=0
AutologonAllowed=ON
BrowserProtocol=HTTPonTCP
CGPAddress=*:2598
ClientAudio=On
ConnectionBar=1
DesiredColor=8

Once enabled you will have a Local Program Folder appear in your Citrix Xen App Session

Tags: Citrix, Citrix Xen App Local app Access, Local Apps, Reciever

The error “[Microsoft][ODBC SQL Server Driver][SQL Server]A cursor with the name ‘Store’ already exists.”

When renaming a user in iManage/ Worksite the logs show

“[Microsoft][ODBC SQL Server Driver][SQL Server]A cursor with the name ‘Store’ already exists

The trigger in the DOCMASTER Table contains a cursor called Store which conflicts with the stored procedure. Choose modify on the trigger and do a search and replace Store another variable e.g. StoreTrigger. Execute the trigger after to save and try again

Tags: "[Microsoft][ODBC SQL Server Driver][SQL Server], imanage, Store, trigger, worksite

iManage/Worksite Viewer showing white/blank

When a user clicks through documents in iManage viewer after the first document , the rests of the document don’t display until you click on another tab e.g. profile and back to viewer.

The user needs to click the Pin Icon which is found top right of the viewer. This will then auto-refresh the view when users move from document to document.

Tags: autorefresh, imanage, viewer, white, worksite