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Setup TPG IP-Line on Fortigate

Posted by paris on May 25, 2017 in Networking

So you’ve just got a TPG IP Line connection and they have sent you your IP , how do you set this up on your Fortigate or other router?

They would have sent you an IP with Netmask e.g. : 210.9.x.x/30

How do you set this up on your router?

Enter the IP in the Subnet Calculator with the mask bit e.g. 30 and it will give you the range you can work from

38.242.x.x will be the network address cannot be used as it used to identify where the network starts

38.242.x.x ( +1) Will be the ISP Gateway , you need this to add a static route on the foritgate for this WAN Port

38.242.x.x ( +2) Will be the IP address you need to set on your Foritgate

 

Next you will need to add a policy to allow all outbound from Lan to the new WAN Port

 

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Error opening emails in iManage – NRtmsgform.dll

Posted by paris on May 24, 2017 in Research

A user can open up Word , Excel and PDF’s but not Emails as it crashes from Worksite / iManage with the DLL NRtmsgform.dll

This means the Load Behaviour in the Filesite Add in imFileSite.Connect set o 0 ( but EMM is working ) 

Check in : 

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins and change Load Behaviour to 3

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N-Able Failed to register appliance: 3021 Customer does not exist or customer ID error.

Posted by paris on May 4, 2017 in Random
The issue
When you see Agent Status Failed for a device it is normally due to the Appliance ID reverting to a default value of -1. 
To troubleshoot this you can look in the agent log files located in C:\Program Files (x86)\N-able Technologies\Windows Agent\log\agent.log. You will see entries like the below. 
 
[17] 2017-01-22 10:21:19,759 INFO  com.nable.agent.AgentService SelfReg: Starting
[17] 2017-01-22 10:21:19,759 INFO  com.nable.agent.AgentService SelfReg: ApplianceID:-1 CustomerID:-1
[17] 2017-01-22 10:21:49,186 ERROR com.nable.agent.AgentService SelfReg: Failed to register appliance: 3021 Customer does not exist or customer ID error.
[17] 2017-01-22 10:21:49,186 INFO  com.nable.agent.AgentService SelfReg: Registration failed, retrying in 15 minutes
[17] 2017-01-22 10:21:49,186 INFO  com.nable.agent.AgentService SelfReg: Ending

 

The Fix
You will need to stop the Windows Agent Maintenance and Windows Agent services
Edit the ApplianceConfig.xml file located in C:\Program Files (x86)\N-able Technologies\Windows Agent\config
Locate the Appliance ID in NCentral (see screenshot1) and update the relevant field in the Appliance Config file (see screenshot2)
This updated version then needs to overwrite the old file. Open Notepad as admin or just save to a temp location and copy/paste it over the top. 
Start the services and monitoring will be restored. 
 


 

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session clash fortigate

Posted by paris on May 3, 2017 in Research

http://kb.fortinet.com/kb/documentLink.do?externalID=FD37215

Seeing Session Clashes on your foritgate? 

Double check there are no errors for  NAT port exhaustion

If you are running from multiple connections try disabling the backup line as this could of been setup incorrectly by the ISP in a Active Active connection instead of Active Passive Connection

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S7 Telstra phone not going to voicemail after update

Posted by paris on Apr 28, 2017 in Random

User updated their Sasumg S7 to the latest firmware, and ever since the phone did not go to voicemail anymore.

Opened up Phone and Settings and checked all the call forwarding was set to the correct number. Even when phone was off still did not divert.

Called Telstra and they said this reset happens. They did some changes and it worked 2 hours later

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User not appearing in User Contacts ( GAL ) for Avaya Phone System

Posted by paris on Apr 28, 2017 in Random

A user was not appearing in User Contacts on an Avaya Phone System. This is like a global address list of all phones.

 

There is actually a Ex Directory tick box that can be turned on for this to happen under the Users/ User Tab make sure this is removed

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Android Contacts screen overlay detected

Posted by paris on Apr 27, 2017 in Random

On a brand new Android S6 Device , I tried to add a new contact view the Contacts App mapped through the phone, however I was greated with the error

screen overlay detected

It took me to the overlay settings , so I thought I would just enable this for the contacts or phone App , however I could not turn this on as it did not have overlay features

Rebooting the Device fixed this problem!

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Trusted login failed; “domain.LOCAL” is not the right domain. (0x80042385)

Posted by paris on Apr 26, 2017 in Random

User had been setup with Active Directory as OS Type and not synced using the connector. ( The container will not show the correct OU ) 

Should be set to Windows NT if not synced from active directory and created manually for trusted Login

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Avaya Phone System forwarding for external calls only \ Link an external phone number to an internal number

Posted by paris on Apr 20, 2017 in Random

Had a user complain only external calls went to the default hunt group forward.

Open Avaya IP Office Manager

Go to User’s , and check forwarding Tab

Go to Incoming Call Route

Add an incoming call route to the extension 

Save the Config to write back to phone system

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iManage – Index one workspace or multiple via SQL

Posted by paris on Apr 20, 2017 in Fixes

You can make a change to the WorkSpace description (add a full stop to the description or other characters), save it, and then reverse the change, and save it, it to force a WorkSpace to be re-indexed.

This will update the time stamp on the WorkSpace and the Indexer should pick it up to be indexed.

WorkSite Connector service is only looking for the EDITWHEN or EDITPROFILEWHEN column in the MHGROUP.DOCMASTER table

https://support.imanage.com/forums/showthread.php?t=1660&highlight=workspace

 

If changing this does not get this Workspace in the indexer it seems your connector might be broken , make sure you update to the latest version ( connector.jar )

 

 

If you have a batch of workspaces you can also do this through SQL:

To check if you are running UTC go to the below registry path on your iManage Servers
HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven\WorkSite\imDmsSvc
UTC In Use = N
Or:
UTC In Use = Y

If this key does not exist 

Run this query in SQL

SELECT 'GETDATE() ', GETDATE(); 
SELECT 'GETUTCDATE() ', GETUTCDATE();

Check both the times , and update a workspace name ( by adding a full stop at the end and deleting ) and then use a select query to see which time is closer to see if it’s using UTC or not

SELECT *FROM MHGROUP.DOCMASTER DWSJOIN MHGROUP.PROJECTS PWS ON DWS.DOCNUM = PWS.DOCNUMWHERE PWS.PRJ_NAME LIKE '%name of workspace%'


Check the PRJ_NAME matches your WorkSpace Description.

If you are UTC In Use = N, ( not ) use the below.

To update the WorkSpace for re-indexing:

UPDATE MHGROUP.DOCMASTERSET EDITPROFILEWHEN = GETDATE()FROM MHGROUP.DOCMASTER DWSJOIN MHGROUP.PROJECTS PWS ON DWS.DOCNUM = PWS.DOCNUMWHERE PWS.PRJ_NAME LIKE '%name of workspace%'

If you are UTC In Use = Y, ( Yes ) use the below.

To update the WorkSpace for re-indexing:


UPDATE MHGROUP.DOCMASTERSET EDITPROFILEWHEN = GETUTCDATE()FROM MHGROUP.DOCMASTER DWSJOIN MHGROUP.PROJECTS PWS ON DWS.DOCNUM = PWS.DOCNUMWHERE PWS.PRJ_NAME LIKE '%name of workspace%'

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