PreReq

  • VM Shapshot
  • Backup Registry ( HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven and HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Interwoven
  • Backup C:\Program Files\Autonomy\WorkSite\Apache\conf\worksite.conf
  • Have your WorkSite Server Serial Number Ready
  • Have your .key and .crt files for your Certificate
  • Check what iManage Work Server Service user currently runs as

 

Installation

  • Run Installer over the top
  • Enter Serial Key and Certificate Files
  • Once Installed Reboot Server
  • Change the iManage Work Server service to Run as a specified user found in PreReq
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Recently we changed the IP and Subnet of an exchange 2016 server. Trying to Open ECP Showed the Error :

Topology Provider coundn’t find the Microsoft Exchange Active Directory Topology service on end point

This is due to the Server Microsoft Exchange Active Directory Topology not starting

The service was not starting because of the new Subnet was not listed in Active Directory Sites and Services which meant Exchange was not sited aware

Add the domain and restart the server 

 

 

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This was due to a misconfiguration on the vsf  

  member 2

      type "JL255A" mac-address xxxxxx

      priority 128

      link 1 2/23-2/24

      link 1 name "I-Link2_1"

      link 2 name "I-Link2_2"

Should of been :

  member 2

      type "JL255A" mac-address xxxxxxxxx

      priority 128

      link 1 2/23

      link 1 name "I-Link2_1"

      link 2 2/24

      link 2 name "I-Link2_2"

      exit

   port-speed

 

Commands to run to remove a link from a vsf member : 

no vsf member 2 link 1 2/24

then

vsf member 2 link 2 2/24

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Recently we started getting errors for our Vcenter address which was a subdomain of our main domain which had a proper certificate for the website. Chrome picked this up and then uses HSTS to make sure all subdomains have a valid cert ( Without an easy option to Bypass ) 

However to bypass just type either word below when presented with the error

thisisunsafe” or “badidea

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Recently on setting up a new internet connection, I ran a speed test via ( speedtest.net ) with produced the following error

Latency Test Error – Could not connect to the test server A firewall could be blocking the connection or the server might be having some issues

Pinging Google DNS Server 8.8.8.8 came up with a sold under 15m response , strange?

I tried playing around with the MTU to no avail either

Turns out this is actually a DNS issue, the local DNS servers had forwarders set to their Old ISP , so change the DNS to the new ISP or Google fixed this!

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Recently had a customer use crazydomains for their Emails. Incoming email stopped with the error below

550 Please turn on SMTP Authentication in your mail client. mail-wm1-f50.google.com [209.85.128.50]:38049 is not permitted to relay through this server without authentication.

I check the MX / NS servers to make sure they were pointing a valid records.

Called support and they asked me to remove off Automatically Detect and change to Local Mail Exchanger , it took 15 minutes to apply and starting working again. Guessing their internal DNS had an issue

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1. Verify that FileSite or DeskSite and all other iManage Work add – ons are completely uninstalled.
2.
Install 9.3.3 Silently: Setup.exe /s /v”/qn SERIALNUMBER=<serial number> EM_STATUS=OFF”/v”INT_3P=0″
or:
MsiExec.exe /i /qn SERIALNUMBER=<serial number> EM_STATUS=OFF INT_3P=0
3. Run iManage Work.exe to install 10.0.2 Work 10 Client
4. If you have installed FileSite , manually enable the FileSite Add in in your Mail Setup – Outlook \ Data Files
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Symptoms:

  • Missing captions in Outlook tree navigation pane
  • Outlook Ribbon is missing Buttons
Cause:
  • Custom VDM file created for each folder Highlighted in
  • FileSite  ( NOTE: Only applicable to Outlook 2013 and later ) 
Solution:
Pre 9.3.2  : Apply CSAR 2384
9.3.2 and later : Fixed (no need for CSAR)
 

Symptoms:

  • Black boxes on the
  • EM Toolbar
Cause:
  • GDI+ object leak in
  • EM Toolbar
  • component
Solution:
Pre 9.3.2: NT – 60478 resolved in CSAR 2419v5
9.3.2: Fixed
10: Not applicable

 

Symptoms:

  • Black boxes on Outlook buttons
  • Sections of Outlook appear white
  • Distorted Outlook tree pane
  • Emails opening with blankcontent
  • Missing navigation panels
  • Outlook crashing
 
Cause: Memory leak in Outlook 2016 or 365
 
Solution:
  • As diagnosed by Microsoft, the symptoms manifests when Outlook uses more than 1.6 GB of virtual memory.
  • The fix for this specific issue is planned to be released in 3 patches.
  • The first part was released in March via update KB3178668, part two was released in June with KB3191932 and a third patch TBD.
 
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Symptoms:

  • Hang on Receiving Emails
  • Delay or Hang when typing
Cause 
  • Inbox Filer

Solution:
Fixed in 9.3.1 and later (NT-53826)
Process threads are now set with a lower priority to improve desktop client performance

Symptoms:

  • Hang on Sending emails
  • Hang on launch of Outlook
  • Outlook not responding in Outlook Title bar
 
Cause:
Sent Filer

Solution:
Pre 9.3.2:
Disable Sent Filer on client ( Disable Sent Filer = TRUE)
9.3.2:
Sent Filer disabled by default
10:
Removed Inbox and Sent Filers
Install CSAR 2300v2 on WCSE 9.3.1
 

Symptoms:

  • Hang on scrolling Inbox
  • Delay when using arrows
  • Delay on Send
  • Delay when clicking inside
  • EMM toolbar
 
Cause:
Suggested Filing Database (SDF)
 
Solution:
Pre 9.3 ( iwovefsdb.sdf )
SDF > 2 MB = problems
Control the size of the SDF
Location of SDF (local vs network drive)
 
9.3 – 9.3.2 ( imanefsdb.sdf )
DisableDefaultSuggestion : 2
Caveat: Manual Suggestions
 
10 ( imanefsdb.sdf )
Optimized suggested filing algorithm
MAPI instead of OOM
 

Symptoms:

  • Delay when opening or
  • closing emails
  • Outlook Not Responding
  • Blue circle appears
 
Cause: IsMessageFiled function
 
Solution:
Pre 9.3
ShowEMToolbarOnReadEMail : 0
Doesn’t load EM toolbar
 
9.3.1 – 9.3.2
 Optimized the IsMessageFiled function
10
Fast launch due to removing of 3rd party component
 
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