1. Verify that FileSite or DeskSite and all other iManage Work add – ons are completely uninstalled.
2.
Install 9.3.3 Silently: Setup.exe /s /v”/qn SERIALNUMBER=<serial number> EM_STATUS=OFF”/v”INT_3P=0″
or:
MsiExec.exe /i /qn SERIALNUMBER=<serial number> EM_STATUS=OFF INT_3P=0
3. Run iManage Work.exe to install 10.0.2 Work 10 Client
4. If you have installed FileSite , manually enable the FileSite Add in in your Mail Setup – Outlook \ Data Files
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Symptoms:

  • Missing captions in Outlook tree navigation pane
  • Outlook Ribbon is missing Buttons
Cause:
  • Custom VDM file created for each folder Highlighted in
  • FileSite  ( NOTE: Only applicable to Outlook 2013 and later ) 
Solution:
Pre 9.3.2  : Apply CSAR 2384
9.3.2 and later : Fixed (no need for CSAR)
 

Symptoms:

  • Black boxes on the
  • EM Toolbar
Cause:
  • GDI+ object leak in
  • EM Toolbar
  • component
Solution:
Pre 9.3.2: NT – 60478 resolved in CSAR 2419v5
9.3.2: Fixed
10: Not applicable

 

Symptoms:

  • Black boxes on Outlook buttons
  • Sections of Outlook appear white
  • Distorted Outlook tree pane
  • Emails opening with blankcontent
  • Missing navigation panels
  • Outlook crashing
 
Cause: Memory leak in Outlook 2016 or 365
 
Solution:
  • As diagnosed by Microsoft, the symptoms manifests when Outlook uses more than 1.6 GB of virtual memory.
  • The fix for this specific issue is planned to be released in 3 patches.
  • The first part was released in March via update KB3178668, part two was released in June with KB3191932 and a third patch TBD.
 
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Symptoms:

  • Hang on Receiving Emails
  • Delay or Hang when typing
Cause 
  • Inbox Filer

Solution:
Fixed in 9.3.1 and later (NT-53826)
Process threads are now set with a lower priority to improve desktop client performance

Symptoms:

  • Hang on Sending emails
  • Hang on launch of Outlook
  • Outlook not responding in Outlook Title bar
 
Cause:
Sent Filer

Solution:
Pre 9.3.2:
Disable Sent Filer on client ( Disable Sent Filer = TRUE)
9.3.2:
Sent Filer disabled by default
10:
Removed Inbox and Sent Filers
Install CSAR 2300v2 on WCSE 9.3.1
 

Symptoms:

  • Hang on scrolling Inbox
  • Delay when using arrows
  • Delay on Send
  • Delay when clicking inside
  • EMM toolbar
 
Cause:
Suggested Filing Database (SDF)
 
Solution:
Pre 9.3 ( iwovefsdb.sdf )
SDF > 2 MB = problems
Control the size of the SDF
Location of SDF (local vs network drive)
 
9.3 – 9.3.2 ( imanefsdb.sdf )
DisableDefaultSuggestion : 2
Caveat: Manual Suggestions
 
10 ( imanefsdb.sdf )
Optimized suggested filing algorithm
MAPI instead of OOM
 

Symptoms:

  • Delay when opening or
  • closing emails
  • Outlook Not Responding
  • Blue circle appears
 
Cause: IsMessageFiled function
 
Solution:
Pre 9.3
ShowEMToolbarOnReadEMail : 0
Doesn’t load EM toolbar
 
9.3.1 – 9.3.2
 Optimized the IsMessageFiled function
10
Fast launch due to removing of 3rd party component
 
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Work 9.X

  • Middleware logging – > Provides logging on the iManage.dll. Client talks to Server. Use for Login issues, Refiling, displaying folder content
  • Integration logging – > Used for logging Office issues. Lost Edits, errors, 0 byte files
  • iManext logging – > Extension library. Dialogs and all functions of  WorkSite
  • EM logging – > Toolbar not loading, performance issues, filing issues
  • FileSite / BulkLoader – > FileSite provides logging for client side filing requests
  • Suggested Filing -> Logging to understand why a specific suggestion is made to user or none at all
  • WSMapi logging  – > Filing operations using the Inbox filer, Sent Items filer, and filing suggestions or saving attachments
  • OffSite –>Performance issues during syncing, errors, and why content is not synched

Work 10

New Standardized Verbose Logging
…iManage\Work\LogConfig.xml
 
Change <level value=”INFO” /> to <level value=”DEBUG” />
 

 
New Standardized Log Location
 
%localappdata%\iManage\Work\Logs

 
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Reason #1 > Add in is Disabled

Symptoms:
  • iManage Ribbon is missing
  • Save and open default to local dialogs
  • Document does not check in on close
  • History shows checkin was application DeskSite or Outlook vs. Word, Excel, PPT
 
Cause:
  • Application Crash
  • Load Behavior: 0 or 2 = Disabled ( 3 = Enabled ) 

Solution 9.x
  • Add iManage Add ins to the DoNotDisableAddinList for each application
  • (Only available for Office 2013 and later)
Solution 9.3.2 and later
 
Installer now adds Work addins to these registry keys automatically
User clicks Yes to disable the Addin , it can still be disabled.
 

9.x Office Add in

Name of Add IN : 
WorkSiteOffice2007Addins.Connect
Its a Com-integration

Work 10 Office Addin

Imanage.ApplicationVSTOAddin.15
Its a VSTO

Adobe Reader

Work 9.x Adobe Addin

  • iManAcrobat10.api ( https://mega.nz/#!HZQUBAJT!zVK9TphY6HLlnlv98Gzvgp7lIkRqiCkALEtRqMSLzJI ) 
  • iManAcrobatReader10.api ( https://mega.nz/#!6FByFA6Q!njcPUo2eMEeuE2Kw-ebJhfXzRKEIQaYuaoNU1rqA0Yg ) 
  • iManAcrobatRes.dll ( https://mega.nz/#F!WMBQSCCT!d52KsDZNZjC4h8awHtmXOQ ) 

Work 10 Adobe Addin

  • iManageWorkPlugin.api
  • iManageWorkPluginRd.api
  • iManageWorkPluginRes.dll

Reason #2 > PRF is left behind

Work 9.X

Checkout: File and PRF copied from File Store to NrPorbl
Checkin : File and PRF copied to NRTEcho
PRF can be modified
Software keeps handle on the PRF

Work 10

 
Checkout: Hidden PRF attached
Checkin  Document and PRF stay in folder

 
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Trying to login to iManage worksite , and when the users gets redirect it asks them to save saml-login file

This was due to an incorrect ID in the Worisite/iManage

Rename the incorrect User to another user

Force Directory Sync ( right click on User and Click Syncronise ) or restart the Service

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A company who had recently upgraded its Client PC’s to Outlook 2016 from Outlook 2010 and were using Exchange 2016 were starting to get

Out Of Office not working and also Free and Busy

After the removal of Microsoft Exchange Web Services Managed API 2.2  on Exchange 2016 server the problem with Out of Office was fixed an the EventID 5011 warnings in the eventvwr are gone

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Trying to install Cisco Webex Meetings comes up with the following error : 

“A higher upgrade is already installed”

 

The application is fully uninstalled though, not appearing in Programs and Features

Fix

Download Orca ( MSI Editor ) from here and install

Right click on the MSI and click “Edit with Orca”

Navigate to The Upgrade Table and delete all the rows so they look like this

Save the MSI , then run again

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Running netstat, it was found that the Print Spooler service had taken port 6160.

Stopping the print spooler, restarting the Veeam installer service then starting the Print Spooler resolved it, but if it is consistent, the Veeam ports can be modified in:

Backup Infrastructure > Microsoft Windows > %backupserver% properties > Credentials >  Ports

 

If you can’t open Console

As a workaround, you can set the console to open with a temp DB, then change it back.

 

 

  • Change this value to something else. E.g. VeeamBackupTemp
  • Open console
  • Change the value back to the original
  • Do not close console
  • Restart Veeam Backup Service.

 

NOTE: Restarting the Veeam backup service will kill any running jobs.

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