Posted by paris on May 8, 2012 in
Fixes
The HP Laserjet 2011 randomly starts crashing the print spooler in Windows XP. This is a problem with the driver and PDF’s that needs fixing using the following :
Delete the printer and remove it from the registry, in highlighted location.

Then reinstall printer using Laserjet 6 drivers.
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Tags: Laserjet 2011 Crashing Print Spooler
Posted by paris on Apr 23, 2012 in
Fixes
When Exclaimer’s Mail Disclaimers Signature tool query’s active directory , it will sometimes cache the information for up to 2 hours. In a working environment, a User OU change or change to information such as a job title needs to be implemented faster that this.
To manually force an AD Refresh Restart the following Services in order :
- - Exclaimer Mail Disclaimers Configuration Service ( It will also ask to restart 2 others if you accept and restart these as well )
- - Microsoft Exchange Transport Service
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Tags: exclaimers Active Directory Cache, exclaimers ad cache, Mail Disclaimer Active Directory Cache
Posted by paris on Mar 28, 2012 in
Fixes
Custom Sage Reports e.g. ‘My SOP Reports’ by default are not stored in the location of all the other Sage Data in the Accounts Folder. You can change this setup however it does seem to effect performance accessing these over a network instead of locally. When setting up another local installation for sage ( accessing the company shared data over the network ), the following folder will store all your local report and these need copying from the computer where the reports where created after installation of sage is complete on the device :
C:\ProgramData\Sage\Accounts\2012\Company.000\Reports\
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Tags: Moving Custom Sage Reports, My SOP Reports
Posted by paris on Feb 14, 2012 in
Fixes
The default settings in Exchange 2010/SBS 2011 do not advertise these to the user under OWA. If you do enable services such as POP or IMAP the settings are not updated and you need to update these yourselves.
Enable POP3 or IMAP in Exchange 2010/SBS 2008 / 2011 by performing the following :
http://blogs.technet.com/b/sbs/archive/2008/09/19/how-to-configure-sbs-2008-to-host-pop3-imap4.aspx
Check in Outlook all working OK by using the following settings
http://blogs.technet.com/b/sbs/archive/2011/08/31/how-to-configure-outlook-for-pop3-imap-and-smtp-connectivity-in-sbs-2008-2011-standard.asp
Once ok , advertise the settings that work in OWA by
Open Exchange Shell , Run these for replacing with your correct domain and pop / imap settings
Set-POPSettings -ExternalConnectionSettings “mail.contoso.com:995:ssl”
Set-IMAPSettings -ExternalConnectionSettings “mail.contoso.com:143:tls”
For SMTP , it uses is the FQDN value on the chosen receive connector. You can find this in the Exchange console via Configuration>Hub Transport>Receive Connectors, Right clicking and choosing Properties on the chosen receive connector.
Once all your settings have been correctly updated, Run this to find your Hubtransport Identity
Get-ReceiveConnector |FL Identity
Then Run this to publish the settings
Set-ReceiveConnector -Identity “**YOUR IDENTITY FROM ABOVE**” -AdvertiseClientSettings:$true
Open Internet Information Services in Administrative Tools
Right click on the server, Stop and Start
You should see the new settings updated
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Tags: imap setting not available, pop setting not available, SBS 2011 Setup Imap, SBS 2011 Setup Pop3, SBS2008 setup imap, SBS2008 setup pop3, smtp setting not available
Posted by paris on Jan 26, 2012 in
Fixes
A 2008 R2 Terminal Server with ACT 2012 installed, had been setup for Outlook Syncronisation. This gives it the user the opportunity to add Emails to Act Contacts. To set this up
Close Outlook.
Open up Act to the correct Database
Click on Tools then Preferences then Email and Outlook Sync. Then click on Email System Setup
Run through the Wizard for Outlook and add the correct PAD file. If you remove and readd the PAD file it refreshes the address list. You can leave all the other fields as defaul then Finish
Reopen up outlook and you should see the following, under Add In’s for Outlook 2010

After doing this , if the Quick Attach part dissapears randomly in Outlook sometimes you need to re add the ACT address book
To do this , Open Outlook 2010
Click File , Account Settings , Account Settings Again
Go to the far right address book tab. If you don’t see the ACT! Address Book
Go to New , Addiotinal Address Books, Choose ACT! Address Book. It will ask you for the PAD File, make sure this is correct then click Close and Next
Close down Outlook and Reopen
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Posted by paris on Jan 26, 2012 in
Fixes
Recently when setting up a domain which was already being filtered and hosted by Microsoft forefront into Office 365, Upon changing the nameservers, the MX records correctly updated from mail.global.frontbridge.com to 365′s one (domain.outlook.com) , however the email still flowed to the host setup up in Frontbridge instead of the 365 Mailbox
The local UK support number for Office 365 : 02034506455 did not pick up after 2 x 30minute sessions with holding music!
Next I tried Frontbridge International Support : 0018662917726 ( Which is free to call via Skype from anywhere ! ). Luckily a helpful techican ‘Mudassir Ansari’ helped me with the following :
You can fix this issue by performing the following ( pretty sure this will work to BPOS as well as 365) :
Make sure your domain is verified in Office 365 and the correct DNS is set or nameservers migrated
Download and install the Migration Tools 32bit here : http://www.microsoft.com/downloads/en/details.aspx?familyid=9ed5f4c1-7f0b-4506-a214-32093af6147a&displaylang=en
Go into your frontbridge control panel and disable the domain , then delete it!
Open a Power Shell Window
Enter this command : $LiveCred = Get-Credential
Enter your office 365 administrator Details
Enter this command : $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic -AllowRedirection
Then this command : Import-PSSession $Session
Then this command : Set-AcceptedDomain **ENTER YOUR DOMAIN HERE** -OutboundOnly $true
Wait 2-3 Minutes
Then this command : Set-AcceptedDomain **ENTER YOUR DOMAIN HERE** -OutboundOnly $false
Then wait for Microsofts Cloud SMTP Servers to Update , in my instance it took 15 minutes
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Tags: FOPE to 365, fope to BPOS, forefront to 365, forefront to BPOS, mail.global.frontbridge.com, transfer a domain from FOPE ( Forcefront/Frontbridge ) to Microsoft 365 / BPOS
Posted by paris on Nov 18, 2011 in
Fixes
When trying to open my RDP Client MSTSC.exe , it gave me the follow error: “Remote desktop connection has stopped working” , after looking at the crash it seemed the fault had occured with mstscax.dll
I found the file from a working Windows 7 SP1 32bit machine here : http://pariswells.com/upload/mstscax.zip and copied and replaced the dll in C:\Windows\System32\mstscax.dll , which fixed the issue
To get round the trusted installer , you will need to give yourself ownership of the file , then change the security settings so you have full write access to it
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Tags: mstscax.dll, remote desktop connection has stopped working, Windows 7
Posted by paris on Nov 12, 2011 in
Fixes
Recently after trying to set file associations for a .accdb file ( Access 2007 / 2010 file type ) , when trying to open an .accdb file it would display the .accdb “is not a valid Win32 Application”.
When trying to right click on the file and choose “open with” and find the MSACCESS.exe executable in C:\Program Files\Microsoft Office\Office 14 ( 2010) Office12 ( 2007\ it would still display the same error message. If you opened Access up and went to file open , and find the file manually it would open the file correctly. The issue is the file associations are set in Explorer , so you have to reset the file associations, then restart explorer for them to work.
Go to Regedit and deleted the following key : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.accdb
Then download this , and run it :
http://www.pariswells.com/upload/fixaccdbfileassoc.zip
Now go to CTRL ALT Delete , Task Manager , Find Explorer.exe under processes, End the process. Then go to File and Run and type in Explorer.exe and press enter. You should now be able to open your .accdb files. A restart would of also performed this acction
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Tags: .accdb, not a valid win32 application, Office 2007 RunTime
Posted by paris on Oct 25, 2011 in
Fixes
I was installing Blackberry Enterprise Server 5.03 on a Small Business Server 2008 Box. Following through the receommend guide here http://www.edutech.me.uk/bes-express/installing-bes-express-on-sbs2008-server/
However after the reboot of the server it brought up the Database Management prompt and would not allow me to select a Local Server even though I had asked the Blackberry setup to create a New Database. Looking through the SQL Server 2005 Configuration it didn’t look like the BLACKBERRY Database had been setup. After a brief look online it looks like the blackberry account ( besadmin ) setup needs to modify through Active Directory via the following:
Account tab > Account options: Select option: Use Kerberos DES encryption types for this account.
I made the change, uninstalled the software and went through re installation again , and after the reboot , the database had been created this time and setup was able to complete
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Tags: Blackberry Enterprise Server, Only Remote SQL Available Local Greyed Out
Posted by paris on Oct 4, 2011 in
Fixes
![Sage50Payroll2010wrap[1]](http://pariswells.com/blog/wp-content/uploads/2011/10/Sage50Payroll2010wrap1-241x300.jpg)
After installing Sage Payroll 2010 on a Windows 7 machine the program loads with a splash screen then disappears. Even after running is with administrator rights and Windows XP compatibility mode the issue still occurs.
The fix is to Open a Command Prompt Screen , Start , Type CMD right click and run as administrator
Enter “regsvr32 msxml3.dll”
Reinstall Sage Payroll Over the Top
Sage Payroll now works !
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Tags: regsvr32 msxml3.dll, Sage Payroll 2010 Splash Screen Goes Away