6281.ofc365_5F00_h_5F00_rgb_5F00_79A65196[1]Step 1. Ensure that your Operating System and Software are up to date.

  1. Ensure that the software and system you are running meet the minimum requirements for the service by consulting the Software Requirements located here.
  2. Run Windows Update to ensure that your software has the latest patches and feature updates.
  3. Open this link and install all the updates listed there for Outlook 2010: http://community.office365.com/en-us/wikis/manage/562.aspx


     If that does not improve the situation, you can try installing this hotfix: http://support.microsoft.com/kb/2516474

Step 2. Repairing your profile may resolve your connection issue.

How do I repair my Outlook 2007 profile?

1.     In Outlook 2007, on the Tools menu, click Account Settings.

2.     In the Account Settings dialog box, on the E-mail tab, select your account, and then click Repair. Follow any prompts from the repair wizard.

3.     When the repair is done, restart Outlook 2007.

How do I repair my Outlook 2010 or Outlook 2013 profile?

1.     In Outlook 2010 (or Outlook 2013), on the File tab, click the arrow next to Account Settings, and then click Account Settings.

2.     In the Account Settings dialog box, on the E-mail tab, select your account, and then click Repair. Follow any prompts from the repair wizard.

3.     When the repair is done, restart Outlook 2010.

Step 3. Verifying Connectivity and Autodiscover settings.

If you have repaired your Outlook profile and are still experiencing issues, please follow the directions in this link to verify Autodiscover DNS settings and run the Remote Connectivity Analyzer.

If you are having trouble running the Remote Connectivity Analyzer, please respond to this email or call support for assistance, and use this Service Request when asked if this is a new or existing issue.

Step 4. Continuing Connectivity Problems

If you have completed the steps above, but are still experiencing connectivity issues with Microsoft Outlook, please reply to this email to receive further contact from a support agent, or contact support via the phone. If your case has already archived, you can re-activate it through the Microsoft Online Portal, respond to the case in email, or call in for assistance.

To find a phone number for your country or region, sign in to Office 365. On the Admin Overview page, on the left pane, under Support, click Overview. You can use this Service Request when asked if this is a new or existing issue.

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windows-vista-chkdsk-screenshot-09[1]After installing the following Windows Update : KB2823324 , the computer reboots and will do a CHKDSK on startup. Microsoft have removed this update however it has still been installed on machines

You will need to remove this Windows Update via the Add and Remove Programs , reboot the computer then run the following command :

chkntfs /x c:



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J8699ARecently a HP 5406 Switch randomly crashed in the middle of a working day. A reboot fixed this however , we wanted to update the firmware from V12.16 to the latest version  K.15.09.0012, ROM K.15.28

The link to the latest firmware is here :


After backing up all the config, We downloaded the K.15.09.0012 firmware to start with. These switches have Primary and Secondary firmwares which allows some fault tollerence when it comes to an upgrade. If the Primary firmware fails it will switch to secondary so you can reflash

Upon trying to upload the K.15.09.0012, ROM K.15.28 via the web interface , it error-ed on Internet Explorer and Firefox with no immediate error. The next method we tried was a Telnet Firmware Upgrade , a bit more long winded.

We setup a TFPT server to be able to download the

Just download this free TFTP Server tool and setup defaults and copy the firmware to C;\TFPT ( or your default location )

Next we telneted into the Switch , and used the Command Menu to bring up the Switch Menu

We then went to Download OS , entered the TFTP IP of the PC with the file and the file name , and it brought back

Aborted, File Error

OK so the switch is bouncing back the file , probably because it’s referencing something with the current version ( The web interface should of been nice and told us this! )

After checking the ReadMe for the 15 upgrade , we found the following :

(BootROM K.12.12 – K.12.14)  Update and reload into software version K.13.58 or K.13.68

So we updated to K.13.68 (for BootROM updates only) via telnet which worked , and then updated to K.15.09.0012, ROM K.15.28

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A customer wanted to show visitors when the last modification to the whole wordpress site was on the home page. There’s a function in WordPress which give you the function to the current post or page which is :

the_modified_time('F j, Y');

However to find out the whole site, you need to do the current MySQL Query :

$last_site_update = $wpdb->get_var( "SELECT post_modified FROM $wpdb->posts WHERE post_status = 'publish' ORDER BY post_modified DESC LIMIT 1" );

Then you can formulate it with PHP’s Date Function e.g. : echo date(‘F j, Y’, strtotime($last_site_update));



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OpenAttachmentWhen trying to open an Office Document ( Work, Excel, Powerpoint etc) attachment in Outlook it displayes the following dialogue box

“You should only open attachments from a trustworthy Source”

As the tick box is greyed out, you can run a registry update to remove this Prompt for all Office Documents. This was the prompt will still display dangerous file types such as .exe

The registry file can be downloaded here or the code can be used from here before hand :



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DuplicatingWordOn documents in Word 2003 with pages around 6 pages , when scrolling up and down a few times e.g. 3  -4 , it starts to duplicate to content on the screen. We expeirenced this in Citrix as well as locally. The issue is resolved by microsoft with a HotFix which is installed after Service Pack 3

Download Link below , the fix works without a restart of the computer but word will need to be closed and opened


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PCTSafeWhen using the PCT-Easy Program to file a PCT-EASY type application (paper documents, accompanied by a physical medium containing the request form and abstract data in electronic form) it should save a Zip file containing the application and a log file.

However if it only generates the Zip file and you need to regenerate the Log File from an existing Zip , Select the application form from the PCT-Safe Submitted folder right click and select Resend from the menu. This will open a save as Menu to resave both the documents

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specifiend save locationWhen create a new secure file in PGP Desktop the following error message is displayed when you try and save to a network Path

“The specified Save Location is not valid.”

This is a restriction on some old apps as well as this version of PGP Desktop which is up-to-date which disables saving to a UNC Path e.g.  \\server\user\data. The way around this is either to save locally to the machine or map the UNC path as a network drive and save via that network drive

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ADUsers&Comps**SolarWinds make a free tool GUI for this : http://downloads.solarwinds.com/solarwinds/Release/FreeTool/SolarWinds-Freetools-MS-Mini-Utilities.zip

*****More AD Cleaup Tools


You can run these commands in a command prompt on any DC or PC With Active Directory Tools installed

Time Perioud = Weeks so for example let’s work with 6

How to find the CN or OU Path

Open Active Directory Users and Compuer , Click on View and Advanced Features

Find the OU you need to reference and Click on Properties, Attribute Editor Tab and Copy the distinguishedName 


Computer Accounts

Find Old Disabled or Enabled Computer accounts across the whole domain older than 6 weeks

dsquery computer -inactive 6 -limit 0

Powershell Find Only Enabled Computer inactive for 3 Months 

Search-ADAccount -ComputersOnly -AccountInactive -TimeSpan "90" | ?{$_.enabled -eq $True}

Find computer accounts old than 6 weeks and disable

dsquery computer -inactive 6 -limit 0 | dsmod computer -disabled yes

Find Old Computers in a Group CN e.g. if the Icon Looks like this : CN_Group

dsquery computer -inactive 6 -limit 0 CN=Computers,DC=domain,DC=local (Add to stop it going further then the current folder) -scope onelevel

Find Old Computers in a Operation Unit OU e.g. if the Icon Looks like this : OU

dsquery computer -inactive 6 -limit 0 OU=Clients,DC=domain,DC=local (Add to stop it going further then the current folder) -scope onelevel

Query THEN DELETE computer objects which have been inactive for 8 weeks in a specific OU and name starts with PCNAME

dsquery computer "OU=Computers,OU=OUNAME,DC=domain,DC=local" -inactive 8 -name PCNAME* | dsrm -noprompt

User Accounts

Find Old Disable or Enabled User accounts across the whole domain older than 6 weeks

dsquery user domainroot -name * -inactive 6

Powershell Find Only Enabled User inactive for 3 Months 

Search-ADAccount -UsersOnly -AccountInactive -TimeSpan "90" | ?{$_.enabled -eq $True}

Exchange Active User accounts

(Get-MailboxStatistics -Server <exchangeservername> | where {$_.LastLogonTime -gt ((get-date).AddDays(-60))}).count

Find Old User accounts across the whole domain older than 6 weeks and disable 

dsquery user domainroot -name * -inactive 6 | dsmod user -disabled yes


Get-ADUser –filter * -Properties passwordLastSet,whencreated,lastlogondate,Enabled,PasswordNeverExpires | Where { ($_.passwordLastSet –eq $null –or $_.lastlogondate –gt (Get-Date).AddDays(-30)) -and ($_.Name -notlike “*svc*” -and $_.Name -notlike “*Admin*” -and $_.Name -notlike “*test*” -and $_.Name -notlike “*huonit*” -and $_.Name -notlike “*Room*” -notlike “*Mailbox*” -notlike “*Exchange*” -notlike “*Service*” -notlike “*Helpdesk*”) }| Select Name


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DSSPlayerWhen opening DSS player after modifying the registry or profile settings you might get the following error message

The application cannot be executed because the following Shell Folder defined in the registry cannot be found. Please contact the system administrator. Templates

Open up Regedit and browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

Check for Templates

In my case the following folder was not available


Recreating this folder fixed the problem. This error message might also display MyDocuments , So I would check the My Documents path in Olympus in the program if you can get in or the registry is set correctly. If not reinstalling should recreate this!

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