How to reboot HP Records Manager

Ensure these instructions are followed before the reboot occurs.

To shut down your IDOL services:

1. On your IDOL server, navigate to a web browser and run the following two commands (we recommend having 3 separate tabs open, and running one command per tab):
   1. http://localhost:9002/action=stop
   2. http://localhost:9102/action=stop

If these commands run successfully, you should see the below response from the browser:

<ACTION>STOP</ACTION><RESPONSE>Stopping</RESPONSE><RESPONSEDATA></RESPONSEDATA>

1. Navigate to Windows Services, and ensure that the following services have stopped:
   1. HP Records Manager IDOL Service
   2. HP Records Manager IDOL Content Service 1

If the above services have stopped, you can proceed with rebooting your IDOL server.

WARNING

Stopping the services via Windows Services can cause IDOL to become corrupt

If the services have NOT stopped, you will need to stop them via Windows Services. Please DO NOT stop the services using Windows Services until you have tried the above method, and confirmed the services have not ceased.

Tags: HP Records Manager, HP Records Manager IDOL Service, IDOL, reboot, restart, shutdown

Ubiquiti support Australia

Sydney: (02) 8069 7999

SMTP server err (HELO refusal) on Xerox DocuCentre 3375

Upgrade  DocuCentre-IV C3375 Firmware

Please do it on the Copier Machine  DocuCentre-IV C3375

1. Press the silver [Services Home] button on the Control Panel.

2. Press the [Login/Out] button on the Control Panel.

3. Enter the System Administrator’s User ID and then select [Enter] on

    the Touch Screen. If ‘Enter’ is unavailable, select [Next] and then enter

    the System Administrator’s Passcode then select [Enter].

NOTE: The default System Administrator User ID is: 11111 and the

default System Administrator Passcode is: x-admin.

4. Select [Tools] from the right of the ‘Services Home’ screen.

Select [Maintenance] from the ‘Features’ column.

    Select [Software Upgrade].

6. Wait for the Fuji Xerox device to communicate with the EP Server.

7. Select [Start Upgrade].

NOTE: If ‘Unable to retrieve the Software Version’ is displayed, then

press [Cancel] and exit the ‘Tools’ menu by repeatedly pressing [Close]

at the top right of screen.

8. The software download will begin and a download progress bar will

be shown.

Webpage Taking Time to Load due to MCE Editor

Recently a client using an open source ASP CMS system to edit a website was having with the CMS’ page timing out due to script errors. It seemed it was timing out on the MCE editor part of the page. Checking the local firewall on the machine , disabling the anti virus did not resolve the issue. I then tried to VPN to another site , which used a different default gateway ( Router ) and it worked straight away.

Upon diagnoses of the local router a ‘BT 2Wire’, it seemed the advanced filewall settings where causing the issue. As soon as we turned off Stealth Mode it fixed the issue

http://btbusiness.custhelp.com/app/answers/detail/a_id/10866/~/editing-advanced-firewall-settings

Cisco SFP 10GB Fibre Port Backwards Compatible

Recently a client had ordered some 10GB SFP+ for his new and old Cisco 3650 Switches , however his old ones only have 4 x 1GB Ports. The 10GB SFP+’s cannot downgrade to 1GB speed on the old or new devices! 

Tags: 10GB SFP, 1GB, backward compatible, Cisco, downgrade, sfp

result 1722 (0x6ba): The RPC server is unavailable ( DCDIAG )

We saw a domain controller was not replicating to another one.

dcdiag came up with a 

• • result 1722 (0x6ba): The RPC server is unavailable.

Someone had added an extra IP address to the domain controller on a seperate subnet not being used which caused this. Removing the secondary IP fixed this

How to automatically Add Filesite\iManage Server to Outlook

There is a logon script that runs the following (Replace the server with whatever your imanage server is)

“C:\Program Files (x86)\Interwoven\WorkSite\addiman.exe” %IMANAGESERVER%

The details can also be added via Registry in the Group Policy : 

Key : HKCU\Software\Interwoven\WorkSite\8.0\Common\Login\RegisteredServers\%IMANAGESERVER%\

Value : Autologin
Type : REG_SZ
Value Data : Y

Value : DATABASES
Type : REG_MULTI_SZ
Value Data : %DATABASE%

Value : Local
Type : REG_SZ
Value Data : N

Value : Password
Type : REG_SZ
Value Data : 

Value : ServerName
Type : REG_SZ
Value Data : %SERVERNAME%

Value : TrustedLogin
Type : REG_SZ
Value Data : Y

Value : UserID
Type : REG_SZ
Value Data : 

Tags: addiman.exe, group policy, imanage, Outlook, registry keys, script to add imanage server, worksite

Windows 10 Previous Versions to the same drive

It seems Windows 10 has turned off an Awesome Windows 7 feature of restoring Previous versions of files and storing the backup files on the same disk. 

Windows 10 now calls this file history , and you need an external drive to store these. Not good for users who move around. 

There are a few workarounds

1) You can use this hack to replicate it to a share : https://www.thurrott.com/windows/windows-8-1/1055/ask-paul-configure-file-history-use-single-drive

2) You can Partition your drive into two or create a VHD to store these files to

3) You can use System Restore

i> Turn on System Protection for the Dirve and set the capacity you would like these backups to use

ii> Go to the Scheduled Task in Windows and create a schedule for this task

iii> Use Shadow Explorer to find old files from these backups when needed

Tags: file history, Previous Versions, same drive, schedule, system restore s

$recycle.bin Redirected Folder Cannot Delete / Clear

User’s in an environment had their Recycle Bin redirected , however whenever you tried to delete large items for the users remotely it would not let you and the size of the folder / file would show as 0KB

This is obiously a change in Windows 10 / Server 2012 how it stores these files as in Windows 7 / 2008 R2 you could delete selectged items

The work around is to delete the whole $recycle.bin Redirected Folder and this will get recreated next time the user deletes something.

Tags: $recycle.bin, 0BK, cannot delete, redirected, Server 2012, Windows 10