Work 9.X

  • Middleware logging – > Provides logging on the iManage.dll. Client talks to Server. Use for Login issues, Refiling, displaying folder content
  • Integration logging – > Used for logging Office issues. Lost Edits, errors, 0 byte files
  • iManext logging – > Extension library. Dialogs and all functions of  WorkSite
  • EM logging – > Toolbar not loading, performance issues, filing issues
  • FileSite / BulkLoader – > FileSite provides logging for client side filing requests
  • Suggested Filing -> Logging to understand why a specific suggestion is made to user or none at all
  • WSMapi logging  – > Filing operations using the Inbox filer, Sent Items filer, and filing suggestions or saving attachments
  • OffSite –>Performance issues during syncing, errors, and why content is not synched

Work 10

New Standardized Verbose Logging
…iManage\Work\LogConfig.xml
 
Change <level value=”INFO” /> to <level value=”DEBUG” />
 

 
New Standardized Log Location
 
%localappdata%\iManage\Work\Logs

 
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Reason #1 > Add in is Disabled

Symptoms:
  • iManage Ribbon is missing
  • Save and open default to local dialogs
  • Document does not check in on close
  • History shows checkin was application DeskSite or Outlook vs. Word, Excel, PPT
 
Cause:
  • Application Crash
  • Load Behavior: 0 or 2 = Disabled ( 3 = Enabled ) 

Solution 9.x
  • Add iManage Add ins to the DoNotDisableAddinList for each application
  • (Only available for Office 2013 and later)
Solution 9.3.2 and later
 
Installer now adds Work addins to these registry keys automatically
User clicks Yes to disable the Addin , it can still be disabled.
 

9.x Office Add in

Name of Add IN : 
WorkSiteOffice2007Addins.Connect
Its a Com-integration

Work 10 Office Addin

Imanage.ApplicationVSTOAddin.15
Its a VSTO

Adobe Reader

Work 9.x Adobe Addin

  • iManAcrobat10.api ( https://mega.nz/#!HZQUBAJT!zVK9TphY6HLlnlv98Gzvgp7lIkRqiCkALEtRqMSLzJI ) 
  • iManAcrobatReader10.api ( https://mega.nz/#!6FByFA6Q!njcPUo2eMEeuE2Kw-ebJhfXzRKEIQaYuaoNU1rqA0Yg ) 
  • iManAcrobatRes.dll ( https://mega.nz/#F!WMBQSCCT!d52KsDZNZjC4h8awHtmXOQ ) 

Work 10 Adobe Addin

  • iManageWorkPlugin.api
  • iManageWorkPluginRd.api
  • iManageWorkPluginRes.dll

Reason #2 > PRF is left behind

Work 9.X

Checkout: File and PRF copied from File Store to NrPorbl
Checkin : File and PRF copied to NRTEcho
PRF can be modified
Software keeps handle on the PRF

Work 10

 
Checkout: Hidden PRF attached
Checkin  Document and PRF stay in folder

 
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Trying to login to iManage worksite , and when the users gets redirect it asks them to save saml-login file

This was due to an incorrect ID in the Worisite/iManage

Rename the incorrect User to another user

Force Directory Sync ( right click on User and Click Syncronise ) or restart the Service

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A company who had recently upgraded its Client PC’s to Outlook 2016 from Outlook 2010 and were using Exchange 2016 were starting to get

Out Of Office not working and also Free and Busy

After the removal of Microsoft Exchange Web Services Managed API 2.2  on Exchange 2016 server the problem with Out of Office was fixed an the EventID 5011 warnings in the eventvwr are gone

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Running netstat, it was found that the Print Spooler service had taken port 6160.

Stopping the print spooler, restarting the Veeam installer service then starting the Print Spooler resolved it, but if it is consistent, the Veeam ports can be modified in:

Backup Infrastructure > Microsoft Windows > %backupserver% properties > Credentials >  Ports

 

If you can’t open Console

As a workaround, you can set the console to open with a temp DB, then change it back.

 

 

  • Change this value to something else. E.g. VeeamBackupTemp
  • Open console
  • Change the value back to the original
  • Do not close console
  • Restart Veeam Backup Service.

 

NOTE: Restarting the Veeam backup service will kill any running jobs.

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Recently a few users had the following bounce backs from Office 365 to an On-Prem Mailserver with the error

‘550 5.4.316 Message expired, connection refused(Socket error code 10061)

Checking the logs in 365 of this, this was due to the Fortigate adding some 365 SMTP servers to the IPS Quantarine List

Removing these servers from the Quarantine and also removing IPS checking in the Policy of 365 servers to on-prem via SMTP resolved this

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If you install Veeam 9.5 update 4a and then try to upgrade the components on a remote Windows Server 2008 R2 server and this fails, the following can help to resolve the issue

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Was trying to schedule the Google Cloud Directory Sync ( sync-cmd ) in a scheduled task on its own service account after creating the config.xml with the config manager

Running brought up the error (0x800700FF) in the scheduled task result

Turns out the Google Cloud Directory Sync Config Manager Encrypts the config.xml files to the user account that created them

I signed into the PC as the service account , reimported the config account and saved it as the service account and it ran fine

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Recommended Firmware Lastest of : 5.6.X Range ( Last Edited 12/06/2019 )
 
Add Interface Bandwidth of Wan port to Dashboard
 
Enable device detection on LAN interfaces
 
Proxy based always
 
DOss Policies
 
System->Settings -> Enable SNMP for Monitoring
 
Activate License and Forticloud

 

 

 
 
 
 
 
Feature List
 

 

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