I recently activated a blackberry to a Blackberry Enterpise Server , however on sending emails , a red cross was displayed with the following error message “Desktop email program unable to submit message” Upon research the problems for this error message are displayed in the KB04422 and further issues showed it was a Send As Error . After checking the user account , BesAdmin did not have Send As Permission. I added the permission let it replicate and restart the blackberry routing service which fixed the issue. An hour last the user came back with the same problem and upon checking the permissions had been reset. Microsoft has provided the following list. If an object (user, machine, or other group) is a member of any of these groups, it will be considered a protected object and will hourly have its ACL reset ( is considered protected and will have its ACL reset hourly )
  • Administrators
  • Account Operators
  • Server Operators
  • Print Operators
  • Backup Operators
  • Domain Admins
  • Schema Admins
  • Enterprise Admins
  • Cert Publishers
1) Remove the problem account from these groups 2)Using the dsacls utility (available in the Resource Kit for your version of Windows Server), you can change the AdminSDHolder object. By using this utility you can allow your Blackberry service account to be added to the AdminSDHolder object. This will allow the ability to add the Blackberry service account to users in protected groups and not have it overwritten. To do this, you will need to install the dsacls utility on a server, create a batch file containing the commands below, and run the batch file on the server with the utility installed: dsacls “cn=adminsdholder,cn=system,dc=mydomain,dc=com” /G “\SELF:CA;Send As” dsacls “cn=adminsdholder,cn=system,dc=<mydomain>,dc=com” /G “\SELF:CA;Receive As” dsacls “cn=adminsdholder,cn=system,dc=<mydomain>,dc=com” /G “\SELF:CA;Change Password” dsacls “cn=adminsdholder,cn=system,dc=<mydomain>,dc=com” /G “\SELF:RPWP;Personal Information” dsacls “cn=adminsdholder,cn=system,dc=<mydomain>,dc=com” /G “\SELF:RPWP;Phone and Mail Options” dsacls “cn=adminsdholder,cn=system,dc=<mydomain>,dc=com” /G “\SELF:RPWP;Web Information” dsacls “cn=adminsdholder,cn=system,dc=mydomain,dc=com” /G “\%BLACKBERRYSERVICEACCOUNT%:CA;Send As” You will need to add the Blackberry service account ( Bes Admin )  with Send As permissions again after this and it won’t get removed with the ACL Update
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A user typing in Word and Outlook ( Using word as the email editior) had intermitent issues with her spell check not automatically detecting spelling mistakes as she wrote. Microsoft Office calls this “Check Spelling as your Type” Upon going to Tools , Options , Spelling & Grammer tab and pressing OK this starts the spelling as you type working , until you open up a new document and have to repear the process again. After trying all the obious things Check Spelling as you Type is Ticked Check Grammer as you Type is Ticked Check Grammer with Spelling is Ticked Checking “Do not checking spelling or Grammer” is unticked ( In Tools Language ) The problem turned out to be the problem with the detection of language automatically using the “Detect Language Automatically” tick box After unticking this and Selling the dictionary to English (U.K.) this solved the issue
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If you have a Blackberry User you wish to move to another Blackberry Enterprise Server on a seperate blackberry domain ( which means they utlize different blackberry user databases) you will need to go through the following tasks : 1) Backup the Blackberry Device via Blackberry Desktop Manager 2) Delete the User from the Old Blackberry Enterprise Server , and make sure you choose : “Yes – Delete the user and remove the BlackBerry information from the user’s mail system” , this removes all the Blackberry information in Exchange for the User ( Hence the backup ) 3) Wipe the device ( Go to Options, Select Security Options, Select General Settings then Click the Menu key, Select Wipe Handheld, Click Continue, Type “blackberry”) 4) Perform a restore on the device with the blackberry backup you took 5) Setup the new user on the new server with an activation password 6) Perform a reactivation with the new enterprise server ( Option , Advanced Options , Enterpise Activation )
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Recently someone had sent an JPG Image over , however on opening the image from Outlook with Windows 7’s  Photo Viewer it was showing the image as a slide show of five seperate images.Initially confused ( as a TIF is the only mulipage image format ), I thought the slideshow program was being clever and scanning through my Temp Folder and displaying all the photos in that folder, however upon reopening the image from a new location this was not the case. I opened the image up with tools such as Microsoft Office Picture Manager and Paint , and only the first page showed. Upon dragging the image into Infran Viewer, it straight away told me the image was infact a TIF image and would I like to change the file extension! I was amazed Windows opened these fine without trying to decode these as jpg instead of TIFS. So you can fool windows into thinking there are multipage jpgs, could be useful for accountants scanner in and archiving documents!
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I was recently trying to setup a users home Windows Vista machine up for Terminal Services Web Access through the Active-X Control. Upon installing the Active X control I was given an error about the version for RDP. To find out the version of Remote Desktop Connection on your computer , open the Remote Desktop Client by clicking on Start , then in the Run or Search field then type mstsc and enter Now in the top left of the Remote Desktop Connection box , press the computer icon once , then click about. This machine only had Version 6.0.6000 which is the version Windows Vista comes with. Vista Service Pack 1 updates this to Version 6.0.6001 , which supports RDP 6.1 and the Terminal Services Web Access.
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Word 2007 has the default action of setting the zoom level of existing documents to whatever the zoom level is needed to make the document full screen. This is usually around 125% , which can throw some novice users into confusing them that the font size is larger than it actually is on paper. There is no where in the options to set the default Zoom size like their is the font size. However there is a Macro Available to change the default view open size to 100% To set-up this Macro follow these instructions :
  • Open Word 2007
  • Press ALT and the F11 Key
  • On the left hand side bar , Choose Normal , then This Document and enter the following code :
Option Explicit Private Sub Document_New() ActiveDocument.ActiveWindow.View = wdPrintView ActiveDocument.ActiveWindow.View.Zoom = 100 End Sub Private Sub Document_Open() ActiveDocument.ActiveWindow.View = wdPrintView ActiveDocument.ActiveWindow.View.Zoom = 100 End Sub
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?Recently a user tried to go to a web page with Flash Adverts , and it brought up the following error message “A script in this movie is causing Adobe Flash Player 10 to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?  Yes / No.” I test to a flash site such as YouTube proved no problems at all I used Reinstalled Adobe Flash , with still no joy , Removed Adobe Flash using the Adobe Flash Uninstaller then tried to reinstall but still problems. Tools , Internet Options , General Tab , Browsing History, Delete Chose the following : History , Cookies and Temporary Internet Files , Press delete and this fixed the error!
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I recently needed to Syncronise Outlook with a Blackberry , upon the normal installation of Blackberry Desktop Manager to a working Outlook profile , the following error displayed while try to set up the initial sync: No profiles were found in registry Now the MAPI profile was fulling working in Outlook , and it was if the Desktop Manager Software could not see any MAPI Profile. Upon re-creating a newutlook Profile in Paraellel with the existing Working Mapi Profile , Blackberry Desktop Manager listed both the profiles and you could choose the correct MAPI profile for blackberry syncronisation
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I was going through a normal Blackberry Enterprise Server Activation , when the phone would not activate wirelessly. Nothing was displayed appart from an activation error after 10 Minutes. I tried activation through  Desktop Manager which worked , however as soon as the phone had activated , no new emails  came  through to the blackberry. Sent items where synincg  just no new inbox items I checked the MAGT and SYNC logs on BES for any errors. Default location C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs And the device was coming up with “Old OTAKEYGEN packet is cancelled” error. After must research , I rebooted the BES box and deleted the problem user from the bes ( with all the blackberry data) and created a fresh user profile. This thankfully resolved the issue!
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I was  recently performing driver reinstallation on a DC7700 HP Small form factor , when I came across a pci simple communications controller. This usually means a Modem , however there wasn’t one installed on this device. After a lookup of the Device ID ( 8086 – Intel) and Hardware ID’s ( 2994 ) on PCI Database it showed be the device was a “intel management engine interface”. There was no intel management engine interface on the HP DC7700 page , so I went to intels site to download one. However this did not work. Under more research it was the  Intel Host Embedded Controller Interface (HECI) Driver available here
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