Posts Tagged ‘Work 10’

Check the below

 

http://prev.mydomain.com:18681/admin [Running, Access from Work Server]

Steps

 

  1. Restart Prizm Service on your Preview Server is not started

     

  2. Check registry on your Workserver

    – Ensure the registry MSH Host contains the correct value in the following format: ‘http://hostname:PortNumber’

    – Ensure the registry PAS Host contains the correct value in the following format:

    ‘hostname:PortNumber’

    Note: The port number should be the same in both registry entries.

     

  3. Check the configuration file ‘rendition.cfg’ on your Workserver to ensure that the ‘RenditionEngineAlpha-Preview’ section is pointing to ‘end_point = http://hostname:18681/PCCIS’

     

  4. Install the same SSL cert (as used in the Work10 server) into the Preview Server

     

  5. Restart the following services (even if it is started) from your Work10 server

    iManage Active MQ
    iManage Micro Services Hub

  6. clear Preview Cache manually, please perform the following steps:

    1. Delete all cache from the DOCPREVI user in the correct file server
    NOTE: Delete all content within this folder, do not delete the DOCPREVI folder itself
    2. Delete all Preview cache from the rendition_cache table in the database. To do this, run the following:
    delete from mhgroup.rendition_cache where storage_class = ‘docpreview’

  7. Make sure as mentioned above that “Preview Storage” on your DB’s in DB Admin are checked off
  8. Check Rendition.cfg configurations
  9. Check that the service account can read and write to the preview cache.
  10. Reinstalled the Preview server software

Logs

 

 

MsOfficeConverter.log in Preview Server:

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Use this to Generate a Command for Open SSL e.g the below 

https://www.digicert.com/easy-csr/openssl.htm

openssl req -new -newkey rsa:2048 -nodes -out test_test_com.csr -keyout test_test_com.key -subj "/C=US/ST=Test/L=/O=Test/CN=test.test.com" 

Now add to the end : -config “C:\Program Files\Autonomy\WorkSite\Apache\conf\openssl.cnf”

In Comand Prompt Navigate to Openssl.exe (  C:\Program Files\Autonomy\WorkSite\Apache\bin ) 

Run the full command

openssl req -new -newkey rsa:2048 -nodes -out test_test_com.csr -keyout test_test_com.key -subj "/C=US/ST=Test/L=/O=Test/CN=test.test.com" -config "C:\Program Files\Autonomy\WorkSite\Apache\conf\openssl.cnf"

It will generate a .csr and a .key file , copy these to C:\SSL

Use the CSR with your certificate Authority to Generate a .crt file and also a chain file

Download these to C:\SSL

Open the file : C:\Program Files\Autonomy\WorkSite\Apache\conf\worksite.conf

Add or Change the Lines to the below

SSLCertificateFile “C:\SSL\certs_test_test_com.crt”
SSLCertificateKeyFile “C:\SSL\test_test_com.key”
SSLCertificateChainFile “C:\SSL\certs_DigiCertCA.crt”

Restart iManage Work Server Service

 

Next

Copy “C:\SSL\test_test_com.key” to “C:\SSL\test_test_comkey.pem”

Open certs_test_test_com.crt with Notepad and copy the contents into a new file

Open certs_DigiCertCA.crt with Notepad and copy the contents to the below of the new file ( directly under the other certificate on a new Line ) 

Save this as C:\SSL\test_test_comfullchain.pem

On the Worksite Service Properties  , Configure Hosted DM

Change .PEM files to your new file

 

 

Restart iManageMicroServiceHub Service

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