Posts Tagged ‘Add-Ins’

Reason #1 > Add in is Disabled

Symptoms:
  • iManage Ribbon is missing
  • Save and open default to local dialogs
  • Document does not check in on close
  • History shows checkin was application DeskSite or Outlook vs. Word, Excel, PPT
 
Cause:
  • Application Crash
  • Load Behavior: 0 or 2 = Disabled ( 3 = Enabled ) 

Solution 9.x
  • Add iManage Add ins to the DoNotDisableAddinList for each application
  • (Only available for Office 2013 and later)
Solution 9.3.2 and later
 
Installer now adds Work addins to these registry keys automatically
User clicks Yes to disable the Addin , it can still be disabled.
 

9.x Office Add in

Name of Add IN : 
WorkSiteOffice2007Addins.Connect
Its a Com-integration

Work 10 Office Addin

Imanage.ApplicationVSTOAddin.15
Its a VSTO

Adobe Reader

Work 9.x Adobe Addin

  • iManAcrobat10.api ( https://mega.nz/#!HZQUBAJT!zVK9TphY6HLlnlv98Gzvgp7lIkRqiCkALEtRqMSLzJI ) 
  • iManAcrobatReader10.api ( https://mega.nz/#!6FByFA6Q!njcPUo2eMEeuE2Kw-ebJhfXzRKEIQaYuaoNU1rqA0Yg ) 
  • iManAcrobatRes.dll ( https://mega.nz/#F!WMBQSCCT!d52KsDZNZjC4h8awHtmXOQ ) 

Work 10 Adobe Addin

  • iManageWorkPlugin.api
  • iManageWorkPluginRd.api
  • iManageWorkPluginRes.dll

Reason #2 > PRF is left behind

Work 9.X

Checkout: File and PRF copied from File Store to NrPorbl
Checkin : File and PRF copied to NRTEcho
PRF can be modified
Software keeps handle on the PRF

Work 10

 
Checkout: Hidden PRF attached
Checkin  Document and PRF stay in folder

 
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outlook_message_2007Recently we had an Outlook issue , where an Outlook Addin’s tab in the ribbon would not show in a users outlook , however on the same Windows profile and different Outlook profile the tab would show.

We checked to make sure the plugin with enabled in the Registry and Outlook and also reset all the custom tabs however only the Addin’s Status would show up in the Add In’s Tab instead of it’s own.

Speaking to the provider of the Addin , proved the add-in was actually licensed by email Domain name! We got the users Domain name added to the license file and voila , came straight away!

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