Teams Calling Assigning Direct Routing Numbers To A User

  1. Ensure the user you are assigning the number to has adequate licensing by logging into https://admin.microsoft.com/, select users -> active users -> *click the user you wish to assign the number to* -> Licenses & apps. Make sure the location is set and you have a valid license combination added and click save changes. This example uses Microsoft 365 Business Basic + Microsoft Teams Phone Standard 
  2. Navigate back to the Teams Admin Portal at https://admin.teams.microsoft.com/. Select users -> manage users -> *click the name of the user* -> General Information [edit]
    • Select “Direct Routing” as the phone number type
    • Type in the phone number in the Assigned Phone Number field.

      *phone number must be in international format e.g. 02825543350 must be entered in as 612825543350

      *Alternatively you can perform this action in the terminal instead using the CLI below

      Replace: <UID> with user ID e.g. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx <DDI IN E164> with phone number e.g. 612825543350

       
      Set-CsPhoneNumberAssignment -Identity “<UID>” -PhoneNumber “<DDI IN E164>” -PhoneNumberType DirectRouting

Assigning Policies To A User

  1. Select Policies ->Assigned Policies [edit] -> Please enter:

    • Emergency Call Routing Policy: xxxxxx.sbc1.hvteams.com.au
    • Dial Plan: <Area code> xxxxxx.sbc1.hvteams.com.au
      *for 028 numbers use the “Non Local xxxxxx.sbc1.hvteams.com.au” Dial Plan
    • Voice Routing Policy: xxxxxx.sbc1.hvteams.com.au
  2. Click Apply

    *Alternatively you can perform this action in the terminal instead using the CLI below

    Replace: <UID> with user ID e.g. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx <Area Code> with Area code or Non Local

     
    Grant-CsTenantDialPlan -Identity “<UID>” -PolicyName “<Area Code> 8021150.sbc1.hvteams.com.au”;Grant-CsTeamsEmergencyCallRoutingPolicy -identity “<UID>” -PolicyName “xxxxxx.sbc1.hvteams.com.au”;Grant-CsOnlineVoiceRoutingPolicy -Identity “<UID>” -PolicyName “xxxxxx.sbc1.hvteams.com.au”;

Testing The Service

It takes approximately 24hours for a newly provisioned service to be activated.

Once the dial pad appears in the Team Application you should be ready to make phone calls.

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