Shared mailbox is added as a second exchange account in cached mode in outlook 2016. Microsoft does not recommend to add shared mailbox as a separate account in outlook. This is non-supportive scenario for us. However we can provide best effort support in this case. We tried following steps to resolve the issue,
- We were not able to search items in current folder but Subfolders; All Outlook Items; Current Mailbox; All Mailboxes in cache mode.
- We were able to search items in current folder in online mode.
- Unchecking download shared folder from account settings did not make any difference.
- Issue is reproducible in safe mode, different machines, different networks, new user profile and other user who has access to this shared folder.
- If we add normal user account to outlook, search works fine.
- Outlook and windows are up to date.
- Rebuilding indexing did not fix the issue.
- Unchecking search option, “Improve search speed by limiting the number of results shown” did not make any difference.
- Search works fine in current folder after auto mapping of shared mailbox in outlook by running PowerShell commandlet,
Please find below search scopes in Outlook,
Shared mailbox configuration | Allowed Search Scopes | Search Provider |
Added via Advanced tab with Download | Current Folder | WDS |
Added via Advanced tab with Download | Current Folder; All Subfolders | Exchange Search |
AutoMapped with Download Shared | Current Folder | WDS |
AutoMapped with Download Shared | Current Folder; All Subfolders; | Exchange Search |
Second Exchange account in cached mode | Current Folder; All Subfolders; | WDS |
Second Exchange account in online mode | Current folder; All Subfolders; | Exchange Search |
- As the size of OST is around 20 GB so you may face performance issues in outlook while accessing secondary mail.
Reference:
http://go.microsoft.com/fwlink/?LinkID=267344