Outlook 2016 ( 365 ) Stuck on Trying to Connect

Written by paris on February 8, 2019. Posted in Research

Recently had a user who when outside the office could not connect to 365. Per below her Outlook would just sit on “Trying to Connect”

They used OAuth for Outlook and 2fa which means when outside of a “trusted IP” the box should come up asking for the 2fa code , however this prompt was not coming up ever after restart (usually fixes a stuck Oauth box ) .

Fix

Go into credential manager and delete all the ADAL for the user , then restart Outlook

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Tags: 365, Office 2016, trying to connect, trying to connection

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