How to reset your Teamviewer ID from “Commercial Use Detected”


We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.


I have been reset but I’m still getting the message saying I’m using TeamViewer commercially. What can I do?

If you are still getting the pop-up saying you are using TeamViewer commercially, it is most probably due to the fact that:

  1. the TeamViewer ID of the remote device you are trying to connect to might be flagged as being commercially used.
    Please keep in mind that a TeamViewer connection always involves two devices (TeamViewer IDs) and that we are presenting the pOpUp on both sides of the connection.
    If you think that this is not the case and that connecting to this device is private use, please repeat the process and fill out an additional form for this/these TeamViewer ID(s):

  2. the TeamViewer ID(s) that you submitted is/are invalid or do(es) not exist.
    In order to prevent this, please check if the data you have submitted is correct. To do so, please open your signed declaration (PDF-file) and check if the TeamViewer ID(s) you provided match(es) the TeamViewer ID(s) you are using.
    In this case, please repeat the process and fill out a new form for this/these TeamViewer ID(s):

Please note that if your usage pattern changes and your TeamViewer connections are deemed to be commercially flagged, your reset may be reverted at any time.

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Tags: Commercial Use Detected, reset, Teamviewer

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