Enabling AI
https://docs.connectwise.com/ConnectWise_Automate_Documentation/090/083/010/040
Templates and Monitors refresher
https://university.connectwise.com/university/training/videolibrary.aspx?CourseID=156
Automation (Scripting)
https://university.connectwise.com/university/training/videolibrary.aspx?CourseID=404
Automate System Configuration (Email configuration, LTShare, retention)
https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/260
reducing ticket noise
- Requests
- creating and editing the tray Menus – https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/020/010
- Incidents
- Configure an alert and an action on an alert – https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/030/010
monthly reporting
- how to create a report – https://university.connectwise.com/university/training/videolibrary.aspx?CourseID=3108
Report Center: https://docs.connectwise.com/ConnectWise_Automate_Documentation/070/210/030
Report Designer: https://docs.connectwise.com/ConnectWise_Automate_Documentation/070/210/030/070#Create_a_Basic_Computer_Report
Example of search criteria for a group set by site
User access permissions
https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/300
Configuring the Manage to Automate Integration
https://docs.connectwise.com/ConnectWise_Automate_Documentation/080/040/020/040#Field_Mapping
Embend Control into your website
Wildcard Searches
Setting up and maintaining the Ignite Plugin
- Installing the Ignite Solution
- Getting Started with Ignite Tuning
- Managing Ignite
- Ignite Plugin for ConnectWise Automate
- Ignite Management Packs
- Update Ignite
Upgrading Automate version – onprem
– https://docs.connectwise.com/ConnectWise_Automate_Documentation/020/010/040
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