Enabling AI

https://docs.connectwise.com/ConnectWise_Automate_Documentation/090/083/010/040

Templates and Monitors refresher

https://university.connectwise.com/university/training/videolibrary.aspx?CourseID=156

Automation (Scripting)

https://university.connectwise.com/university/training/videolibrary.aspx?CourseID=404

Automate System Configuration (Email configuration, LTShare, retention)

https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/260

reducing ticket noise

• Requests
  • creating and editing the tray Menus – https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/020/010
• Incidents
  • Configure an alert and an action on an alert – https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/030/010

monthly reporting

• how to create a report – https://university.connectwise.com/university/training/videolibrary.aspx?CourseID=3108

Report Center: https://docs.connectwise.com/ConnectWise_Automate_Documentation/070/210/030

Report Designer: https://docs.connectwise.com/ConnectWise_Automate_Documentation/070/210/030/070#Create_a_Basic_Computer_Report

Example of search criteria for a group set by site

User access permissions

https://docs.connectwise.com/ConnectWise_Automate_Documentation/060/300

Configuring the Manage to Automate Integration

https://docs.connectwise.com/ConnectWise_Automate_Documentation/080/040/020/040#Field_Mapping

Embend Control into your website

https://docs.connectwise.com/ConnectWise_ScreenConnect_Documentation/Get_started/Knowledge_base/Embed_ConnectWise_ScreenConnect_on_your_site

Wildcard Searches

https://docs.connectwise.com/ConnectWise_Automate_Documentation/ConnectWise_Automate_Knowledge_Base_Articles/Monitors%3A_SW_-_Unclassified_Apps_Monitor_Troubleshooting

Setting up and maintaining the Ignite Plugin

1. Installing the Ignite Solution
2. Getting Started with Ignite Tuning
3. Managing Ignite
4. Ignite Plugin for ConnectWise Automate
5. Ignite Management Packs
6. Update Ignite

Upgrading Automate version – onprem

– https://docs.connectwise.com/ConnectWise_Automate_Documentation/020/010/040