Iphone or Mobile Device only recieves email read through WebAccess or Outlook Open

Recently a user synced his iphone to an SBS 2003 box , however email would only come through when their Outlook was open recieving mail , or the user would read the email in Web Access. This is an issue to do with Active sync and Trend Antivirus that the below registry entry fixes :

Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeIS\VirusScan via regedit

Change the value of “ProactiveScanning” to 1 and close.

Restart IIS and Exchange services to make sure it gets applied.

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Tags: new emails unless Outlook is open, Outlook Open for Iphone Recieve Emails, Read emails webacess come through on iphone

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