I recently had an issue , where a single user in an exchange server email enviroment, was sending a single email ( one item appearing in Sent Items) , however two where being receipted by the users. Even sending an email to himself or CC’ing himself in, duplicated the message. The messages had different message ID’s.
The error seemed to be in the .SRS file of the outlook profile. This is used to store all the ?Microsoft Outlook Send/Receive Settings.
You can delete this file by
1) Closing Outlook ( Check the Process Outlook.exe is also closed in Task Manager using Ctrl , Alt and Delete )
2) Go to the users Outlook Profile Location usually %USERPROFILE%\Application Data\Microsoft\Outlook for Windows XP or %appdata%\microsoft\outlook for Windows 7
3) Locate the SRS file for the current outlook profile being used and delete
4) Open up outlook again , which will recreate a new SRS file and should fix the error
Duplicate Emails being sent from Outlook 2003
I recently had an issue , where a single user in an exchange server email enviroment, was sending a single email ( one item appearing in Sent Items) , however two where being receipted by the users. Even sending an email to himself or CC’ing himself in, duplicated the message. The messages had different message ID’s.
The error seemed to be in the .SRS file of the outlook profile. This is used to store all the ?Microsoft Outlook Send/Receive Settings.
You can delete this file by
1) Closing Outlook ( Check the Process Outlook.exe is also closed in Task Manager using Ctrl , Alt and Delete )
2) Go to the users Outlook Profile Location usually %USERPROFILE%\Application Data\Microsoft\Outlook for Windows XP or %appdata%\microsoft\outlook for Windows 7
3) Locate the SRS file for the current outlook profile being used and delete
4) Open up outlook again , which will recreate a new SRS file and should fix the error
(1 votes, average: 7.00 out of 5)
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