Blackberry Server Activation Issues – “Old OTAKEYGEN packet is cancelled”

I was going through a normal Blackberry Enterprise Server Activation , when the phone would not activate wirelessly. Nothing was displayed appart from an activation error after 10 Minutes. I tried activation through  Desktop Manager which worked , however as soon as the phone had activated , no new emails  came  through to the blackberry. Sent items where synincg  just no new inbox items I checked the MAGT and SYNC logs on BES for any errors. Default location C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs And the device was coming up with “Old OTAKEYGEN packet is cancelled” error. After must research , I rebooted the BES box and deleted the problem user from the bes ( with all the blackberry data) and created a fresh user profile. This thankfully resolved the issue!
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Tags: Activated but no new inbox emails, Old OTAKEYGEN packet is cancelled

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