Recently a 123-reg.co.uk domain account I use, was disabled. The run up to it , was registering a domain under my account for a friend, then getting for a friend who wanted to use it , to pay for it with his paypal. This was fine until 2 years later , when the domain auto renewed and charged the account to my friends paypal account. Unfortunately my friend didn’t want the domain any more and queried the disputed the paypal transaction. Unknown to me, the two sides had arguments and Paypal refunded the money to my friend, and 123 reg disabled the account due to a payment issue! Little did I know that this had happened and upon trying to login to the account one day it would not accept my username and password. Upon retyping a few times I use their password reset facility , which sends an email to the account holder and a link to “Change your Password” Upon clicking on this link it checks an ID value then redirects you to  https://www.123-reg.co.uk/lost-login/change-password.pl ,however after entering the new password twice and choosing “Change Password” button , I was greeted with the following screen, telling me in some unparsed html that there was an error with my request. After trying again twice , it still produced the same error message! After getting a colleague to check their account was ok with password resets and trying on another computer/IP to check if a cache or cookie problem I found the link the email was trying to take me to was : https://www.123-reg.co.uk/rp.pl?t=(idnumber)&a=(username)&id=**%20DISABLED%20** I guess this pointed out clearly what was wrong with my account! After calling up their support number they explained to me what had happened, I offered to pay the domain fee ( £7! ) and they offered to accept the payment for an extra £12.50 Administration Fee via bacs which takes up to 3 days even if it is the same bank! It would have been really useful if 123reg had emailed me or contacted the main account holder (myself) to tell me my account had been suspended. It would have saved some time and investigation, but I am thankful the domain on the account still held it’s DNS records and nameservers in tact which is why it took me 3 weeks to find out something was wrong! Resolution Judging by the look of the url strings , rp.pl file grabs a “t , a and id” value, so rp.pl needs to have a clause in it where if (id = **%20DISABLED%20**) {then send to a correct error page “Your account is disabled , please call this number Monday – Friday to discuss”}