Posts Tagged ‘godaddy’


The autodiscover process checks a few records , one of these is the root domain A record, and once you have an SSL certificate on your Web Server under cPanel, it intercepts the Autodiscover request cPanel believes it is hosting the email, and directs that to itself to its email servertrying to be helpful ( Instead of your Exchange server or 365 ) .

The email users are not setup on your cpanek, so no matter what you try, you will not be able to setup the user’s Outlook profile. This is the error I was getting in Outlook 2016. The error will be different for other versions of Outlook or if you are setting up the profile from Control Panel, but essentially it will not let you complete the profile setup.


The fix is quite simple, you just need to change the setting in cPanel or WHM (also owned by cPanel) from the default setting of “Local Mail Exchanger” to “Remote Mail Exchanger” and that’s it.

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Open Netscaler and generate RSA Key

Create a new RSA key 

Create a new CSR



Request File Name is name.csr

Key FileName is the RSA key you just generated

Digest Method : SHA 256

Use PEM and Enter Company Details

Once CSR Created , download and open this key and enter it into your Cert Provider.

Download the New Key as a .PEM format 

Upload the New Key to the Certificates

Install the Certificate

Certificate File Name is the one you have uploaded from your provider ( .pem ) 

The Key File Name is the RSA Key you generated at the start

Install CA/Intermediate certs

If the certificate requires any Intermediate certs, Upload these to Certificates, then install

Link the CA Certificates with the new SSL Certificate

Right Click on your certificate you have installed under following directory and click Link , choose the CA cert that matches its chain


Change the SSL Cert on the Netscaler Virtual Server and Load Balancer

Navigate to your Virtual Server


Choose Server Certificate 

Add Binding

Select your new certificate . Select and Bind

Repeat step on Load Balancer


Make sure you SAVE THE CONFIG!

Test the chain using :


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