Posts Tagged ‘EMM’

Symptoms:

  • Hang on Receiving Emails
  • Delay or Hang when typing
Cause 
  • Inbox Filer

Solution:
Fixed in 9.3.1 and later (NT-53826)
Process threads are now set with a lower priority to improve desktop client performance

Symptoms:

  • Hang on Sending emails
  • Hang on launch of Outlook
  • Outlook not responding in Outlook Title bar
 
Cause:
Sent Filer

Solution:
Pre 9.3.2:
Disable Sent Filer on client ( Disable Sent Filer = TRUE)
9.3.2:
Sent Filer disabled by default
10:
Removed Inbox and Sent Filers
Install CSAR 2300v2 on WCSE 9.3.1
 

Symptoms:

  • Hang on scrolling Inbox
  • Delay when using arrows
  • Delay on Send
  • Delay when clicking inside
  • EMM toolbar
 
Cause:
Suggested Filing Database (SDF)
 
Solution:
Pre 9.3 ( iwovefsdb.sdf )
SDF > 2 MB = problems
Control the size of the SDF
Location of SDF (local vs network drive)
 
9.3 – 9.3.2 ( imanefsdb.sdf )
DisableDefaultSuggestion : 2
Caveat: Manual Suggestions
 
10 ( imanefsdb.sdf )
Optimized suggested filing algorithm
MAPI instead of OOM
 

Symptoms:

  • Delay when opening or
  • closing emails
  • Outlook Not Responding
  • Blue circle appears
 
Cause: IsMessageFiled function
 
Solution:
Pre 9.3
ShowEMToolbarOnReadEMail : 0
Doesn’t load EM toolbar
 
9.3.1 – 9.3.2
 Optimized the IsMessageFiled function
10
Fast launch due to removing of 3rd party component
 
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Location of this file
 
C:\Users\INSERT_USERNAME\AppData\Roaming\Interwoven\iwovEFSDB.sdf
 
Can you delete this file and it will recreate
 
 
Limit Size
 
You can also trim down the size of the .sdf file by applying theses reg keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven\Worksite\8.0\iwovefs
“CacheRows”=dword:0000012c = 45 days
“CacheHistory”=dword:0000002d = 300 rows
 
Disable Suggested Locations
You can disable default suggested locations from being displayed or selected. This prevents filing an e-mail to an incorrect location because that location was selected by default. Set the following registry key to disable the display and selection of suggested locations from both the filing toolbar/task pane and the Select Filing Location dialog:
HKCU\Software\Interwoven\WorkSite\8.0\EMM\Config
[DWORD value] DisableDefaultSuggestion
Value=1

 

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