Recently I needed to help a customer move their domain to Office 365 and to do this we needed full access to the Domain. A whois for the domain showed the below:

Registrar WHOIS Server: whois.auda.org.au
Registrar URL: 
Last Modified: 2019-01-06T11:00:10Z 
Registrar Name: Netregistry Pty Ltd 
Registrar Abuse Contact Email: 
Registrar Abuse Contact Phone: 
Reseller Name: 
Status: ok https://afilias.com.au/get-au/whois-status-codes#ok
Registrant Contact ID: SECO1386 
Registrant Contact Name: Corporate Services 
Registrant Contact Email: [email protected]
Tech Contact ID: C0573762-AR 
Tech Contact Name: Dominic Main 
Tech Contact Email: [email protected]

The domain was purchased when setting up the company with the accountant reckon.com.au so it was in their Netregistry account. Netregistry don’t let Resellers access domains , so we had to contact Reckon.com.au via Telelphone and after verifying our identity they send through an EPP code for the domain which we could transfer in to another provider