Microsoft support not applying support from non CSP Account – Azure account associated with shared subscription, we identified that the subscriptions involved are partner?led. Additionally, we are also able to see that the email address used to create support ticket )

Upon reviewing the Azure account associated with shared subscription, we identified that the subscriptions involved are partner?led. Additionally, we are also able to see that the email address used to create support ticket ) is not assigned to any role within the partner account. Due to Microsoft policy limitations, we are can only share or discuss billing & consumption details with a partner entity with assigned admin role under this support request.

Therefore, I request you to update the primary contact under this support ticket with Partner admin agent email ID. 

Reply

Please find attached a screenshot of Enginree’ CSP account, as you can see he has logged the ticket with his account, however his [email protected]email is recorded as his work email [email protected]

Can you please proceed in supporting this ticket?

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