MARS agent installation verification failed – Cannot reinstall ASR Agent for DR on Server 2012R2

2024-11-21T14:42:52.9831501+11:00	Always:	Trace Session Started
02:42:52:
02:42:52:Application Started
02:42:52:OS Version: '6.3.9600.0'
02:42:52:Main : Current directory = e:\01645b96024fe4171f59
02:42:52:Setup action value = UserInterface
02:42:52:Adapter name was not specified. Autodetection of adapter will be done.
02:42:52:Installation for Microsoft Azure Site Recovery Provider not found
02:42:53:Checking for VMM installation
02:42:53:No compatible VMM installation found.
02:42:53:Checking for InMage installation
02:42:53:Check for InMageRcm appliance returned False.
02:42:53:Check for VMWare appliance returned False.
02:42:53:Checking for HyperV installation
02:42:53:Checking for OS Type.
02:42:53:OS Details Type -> 3
02:42:53:Starting execution of cmdlet Get-WindowsFeature
02:42:54:Installation for Microsoft Azure Site Recovery Provider not found
02:42:54:RUNID: 56b3fb09-f697-4353-b9f4-342a4c3ca8c0
02:42:54:OperationsLogger intialized with Installation type New and Adapter SingleHostAdapter.
02:42:54:Checking for HyperV installation
02:42:54:Checking for OS Type.
02:42:54:OS Details Type -> 3
02:42:54:Starting execution of cmdlet Get-WindowsFeature
02:42:55:Checking for OS version to be greater than or equal to: 6.3.0
02:42:56:OS Details Version -> 6.3.9600, Type -> 3
02:42:56:Server OS Version Check Passed
02:42:56:Checking for Powershell Installation.
02:42:56:Powershell Version 4.0 Found
02:42:56:Checking for Cluster Broker QFE installation.
02:42:56:Start Mode of Service ClusSvc: Disabled
02:42:56:HyperV Node does not belong to cluster
02:42:56:Checking for Incompatible product installation for adapter - SingleHostAdapter
02:42:56:Installation for Microsoft Azure Site Recovery Provider not found
02:42:56:No Incompatible product installation found
02:42:56:Adding Page LaunchPage
02:42:56:Skipping stage addition. Stage Null
02:42:56:Enter Microsoft.DisasterRecovery.Setup.LaunchPage
02:42:56:Active navigation for 
02:42:56:Adding Page MicrosoftUpdatePage
02:42:56:Adding Microsoft Update key to dictionary
02:42:56:Adding Page InstallationPage
02:42:56:Adding Installation key to dictionary
02:42:56:Exit Microsoft.DisasterRecovery.Setup.LaunchPage
02:42:56:Enabling clickable navigation for 
02:42:56:Inactive navigation for  
02:42:56:Enter Microsoft.DisasterRecovery.Setup.MicrosoftUpdatePage
02:42:56:Active navigation for Microsoft Update
02:42:56:Checking if MU is opted in on this machine.
02:43:11:Exit Microsoft.DisasterRecovery.Setup.MicrosoftUpdatePage
02:43:11:Enabling clickable navigation for Microsoft Update
02:43:11:Inactive navigation for Microsoft Update 
02:43:11:Enter Microsoft.DisasterRecovery.Setup.InstallationPage
02:43:11:Active navigation for Installation
02:43:12:Not able to find the service: Threw Exception.Type: System.InvalidOperationException, Exception.Message: Service dra was not found on computer '.'.
02:43:12:StackTrace:   at System.ServiceProcess.ServiceController.GenerateNames()
   at System.ServiceProcess.ServiceController.get_ServiceName()
   at System.ServiceProcess.ServiceController.GenerateStatus()
   at System.ServiceProcess.ServiceController.get_Status()
   at Microsoft.DisasterRecovery.IntegrityCheck.EvaluateValidations.CheckServiceRunningStatus(String serviceName)
02:43:12:InnerException.Type: System.ComponentModel.Win32Exception, InnerException.Message: The specified service does not exist as an installed service
02:43:12:InnerException.StackTrace:
02:43:12:Evaluate validation failed: Threw Exception.Type: System.InvalidOperationException, Exception.Message: Service dra was not found on computer '.'.
02:43:12:StackTrace:   at System.ServiceProcess.ServiceController.GenerateNames()
   at System.ServiceProcess.ServiceController.get_ServiceName()
   at System.ServiceProcess.ServiceController.GenerateStatus()
   at System.ServiceProcess.ServiceController.get_Status()
   at Microsoft.DisasterRecovery.IntegrityCheck.EvaluateValidations.CheckServiceRunningStatus(String serviceName)
   at Microsoft.DisasterRecovery.IntegrityCheck.EvaluateValidations.IsDraServiceRunning(DraServiceInput input)
   at Microsoft.DisasterRecovery.IntegrityCheck.IntegrityCheckWrapper.Evaluate(Validations validationName, ValidationInput input)
02:43:12:InnerException.Type: System.ComponentModel.Win32Exception, InnerException.Message: The specified service does not exist as an installed service
02:43:12:InnerException.StackTrace:
02:43:12:Checking for MARS agent installation
02:43:16:Installing MARS agent
02:43:35:MARS agent installation verification failed. Expecting Version 2.0.9940.0 Found 0.0

  1. Download the bin folder from below link, and replace C:\Program Files\Microsoft Azure Recovery Services Agent\bin on the problematic server.
    https://github.com/pariswells/public-code/blob/master/bin.zip
  1. Run below commands to remove failed manifest files:
Wevtutil.exe cl CloudBackup 

Wevtutil.exe um "C:\Program Files\Microsoft Azure Recovery Services Agent\bin\EventProvider.man"

Wevtutil.exe cl MicrosoftAzureRecoveryServices-Replication 

Wevtutil.exe um "C:\Program Files\Microsoft Azure Recovery Services Agent\bin\HVRAzureAgentEventProvider.man" 
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