Ensure these instructions are followed before the reboot occurs.
To shut down your IDOL services:
- On your IDOL server, navigate to a web browser and run the following two commands (we recommend having 3 separate tabs open, and running one command per tab):
If these commands run successfully, you should see the below response from the browser:
- Navigate to Windows Services, and ensure that the following services have stopped:
- HP Records Manager IDOL Service
- HP Records Manager IDOL Content Service 1
If the above services have stopped, you can proceed with rebooting your IDOL server.
Stopping the services via Windows Services can cause IDOL to become corrupt
If the services have NOT stopped, you will need to stop them via Windows Services. Please DO NOT stop the services using Windows Services until you have tried the above method, and confirmed the services have not ceased.