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Blackberry Server Activation Issues – “Old OTAKEYGEN packet is cancelled”
Posted by paris on Apr 15, 2010 in Fixes
I was going through a normal Blackberry Enterprise Server Activation , when the phone would not activate wirelessly. Nothing was displayed appart from an activation error after 10 Minutes. I tried activation through Desktop Manager which worked , however as soon as the phone had activated , no new emails came through to the blackberry. Sent items where synincg just no new inbox items
I checked the MAGT and SYNC logs on BES for any errors.
Default location C:\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
And the device was coming up with “Old OTAKEYGEN packet is cancelled” error. After must research , I rebooted the BES box and deleted the problem user from the bes ( with all the blackberry data) and created a fresh user profile. This thankfully resolved the issue!