Recently a user had issues with Google Apps email. Emails stopped being downloaded to his machine randomly during the day. For example 2pm – 6pm emails just not  did download to Outlook via POP. Logging to Google Webmail showed the emails had actually arrived at Google so it was down to a pop error not mail transportation. I reset the POP counter by going into settings in Gmail and changing “Enable POP for mail that arrives from now on”. However this did not fix the issue. Upon further investigation with outlook and a look at the Add In’s that might be interfering with outlook , Incredimail was installed. Uninstalling this resolved the problem, so watch out installed 3rd Party Apps, I’ve also seen Smiley Central totally break the MAPI Protocol for Outlook!
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When trying to connect a Windows 7 machine to a fully updated Microsoft Small Business Server 2008 you might get the error message “This computer does not meet the maximum operating system requirements for running client setup”. This is because you need to install Rollup 3 for Windows Small Business Server 2008. It should install off Windows Updates for but some reason sometimes needs to be done manually. To do this manually follow the steps
  • http://catalog.update.microsoft.com/v7/site/
  • Install the Active X Control
  • Search for “rollup 3”
  • Find “Update Rollup 3 for Windows Small Business Server 2008 (KB969121)”
  • Add To Basket and Download to Server
  • Extraxt, Install and Restart
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With XPSP3, the RDP plugin sometimes gets disabled by an update – there are 2 registry keys to delete which should fix it:
1. Open Regedit and find the following key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings 2. Within the Settings sub-key, delete the following sub-keys: {4eb89ff4-7f78-4a0f-8b8d-2bf02e94e4b2} {7390f3d8-0439-4c05-91e3-cf5cb290c3d0} Then reboot and try it again.
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A server was sucessfully completing it’s backup of Exchange, however the Log files where not being truncated. I resolved the issue on the server by performing the below in the order:
  • Backup Manaully , then Delete old log files
  • Turn on Circular Logging
  • Restart Information Store
  • Turn off Circular Logging
  • Restart Information Store
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Microsoft has improved the Printer Redirection on Terminal Services in 2008 by Ultilising their own print driver called “Easy Print”. This means the specific printer driver doesn’t need to be installed locally on the server for the redirection to work. There are some minimum requirments for this to work:
  • The RDC 6.1 (6.0.6001) client supports Remote Desktop Protocol 6.1
  • At least Microsoft .NET Framework 3.0 Service Pack 1 (SP1)
If you are using Windows Vista you will need to have Service Pack 1 Installed. If you are using Windows XP you will need to have Service Pack 3 installed. Windows 7 out the box supports this. This will fix any issues with the printer not being redirected on the Terminal Server. Sometimes with all this enabled, the printer being redirected, easy print will still have problems interfacing with the printer. If this is the problem , try the following : Turn Off Advanced Printing Features Log Off your Terminal Server Session ( To Remap the printer after ) On your local PC, you do the following: Go to Control Panel. Select Printers. Right-click on your Printerand choose Properties. This will bring up a window similar to the one below – select the “Advanced” tab. On the Advanced tab, uncheck the option that says “Enable Advanced Printing Features” Log Back onto the Terminal Server and try printing again Download Easy XML Update http://support.microsoft.com/kb/2431806
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When an RDP session is opened from a shortcut it will be displayed on the last screen it was maximised and closed on. Sometimes you might want to change this and hard code it into the RDP File. If you create an RDP Configuration file ( Open up Remote Desktop and configure the settings and server address) Choose options and save the settings to a location. Open up the RDP file and depending on which screen ID you want it to open on add the following screen mode id:i:1  (Screen 1) screen mode id:i:1  (Screen 2) Save the file , and open it to run it on the select screen
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Shutdown storage controllers and power-off the existing MSA. Connect the SAS cables to the output ports on the existing MSA and to the input ports (on the left if you’re looking at the back of the unit) on the expansion cabinet. (Remember to remove the tiny plastic tabs from both ends of the cables!). Power on the EXPANSION unit first! Wait for a couple of minutes for the controllers to init. Power on the MSA. Wait for the storage controllers to boot. Log into the web interface. You should see the new enclosure listed in the tree view. (the LED display on the expansion unit will change to “2” when it’s detected) Create a new RAID-10 virtual disk with hot spare, using the disks in the expansion unit. Create new volumes (and tick the “Map” box to assign LUNs) to fill the virtual disk (VMware can’t support volumes larger than 2TB). Power-on the hosts. Rescan storage controllers to locate the new LUNs. Go to Configuration -> Storage and Add Storage. It will detect the new LUNs and you can create datastores on each.
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The Sage Accounts add in for Excel requires 2 Add Ins to be Enabled. One is called the Sage EIR add in and the other is Sage Report Designer for 97. Even for Office 2007 the Sage Report Designer still needs to be enabled. For the add in to show and work you might need to add these Files Manually Sage EIR add in Go to Excel , Options , Add-In’s Go to manage “Excel Add Ins” , Then tick “Sage EIR add in”. If this is not in the list, click on browse and search for this file. You will have to change the drop down of “File Type” from XLA Excel Addin’s to “All Files” C:\Windows\system32\SGXLADDIN.dll Sage Report Designer for 97 Go to Excel , Options , Add-In’s Go to manage “Excel Add Ins” , Then tick “Sage EIR add in”. If this is not in the list, click on browse and search for XLA’s in the directory C:\Windows\system32\ Add any XLA’s and enable them Once these have been added and enabled you should see the Sage Report Wizard in Add In’s. One thing , if you click on Sage Account Line , ( in the add in toolbar) and go to About the version to access Sage Line 2007 Data should be 2.0.0.34. When you install a new version of Sage Accounts , this file gets upgraded to 2.0.0.39 which does not work with Sage Account 2007. So you will need to uninstall any newer versions and reinstall older versions to be able to report data in Excel
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When BT install and Setup Infinity they setup 2 boxes. One is the Infinity Modem which is presented with a standard telephone connection and the modems then presents a Ethernet connection. This then plugs into a BT Home Hub to provide the routing and NAT. We needed to install a Draytek Router for a LAN to LAN VPN. Just to note if you provide your own router with BT infinity , it will need to be a Cable router not an ADSL Router. You cannot use the DSL Modem in a normal ADSL/ADSL2 Router to Sync with BT Infinity. Therefore a Draytek 2710 will not work with BT Infinity as it does not have a cable connection , only a 2820 ( Latest Model in the Draytek range ). To set this up on a 2820, if you disable Wan1 ( The Adsl Port ) and then Go into Internet Access , then Enable Wan2 Port for PPPoE. You will need to enter the following username : bthomehub@btbroadband.com the password can be anything. After this the PPPoE connection will start, get the Dynamic IP address from BT and Start working!
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A friend has issues with his Entourage crashing when he opened it from scratch. It would the program then as soon as it checked for new email with the IMAP server it would lock Entrouage , and the only way to close it would be using the Force Quit option (right click on the icon in the task bar and choose Force Quit). A few shortcuts can be used to open Entourage with given options. Holding down the ALT Key while clicking to open Entourage will start the database checking and repair options Holding down the Shift Key while clicking to open Entourage will stop the automatic Send and Recieve on startup. I tried a Database Rebuild , with no luck , so I launched the program with SHIFT which stop the program freezing , however it would still freeze up when send and recieve was clicked. I tried a reinstallation of Entourage to no avail. I then updated the to the latest update, then opened up Entourage , right clicks on the Inbox and choose properties. Emptied the Cache and also a Fix Mailbox. Entourage was then able to send and recieve sucessfully
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