WinWord 2010 Opening Document usp10.dll Crash

Posted by paris on Jun 3, 2011 in Fixes |

Upon opening a document with Word ,  Winword crashes straight away.

I tried the main fixes of resetting the Normal.dot + normal.dotm files and opened the Winword in safe mode ( Winword /a). But the problem still continued. After further investigation usp10.dll was the DLL causing the issue , and some online research it stated Helvettica Font was to blame. I removed the problem font from C:\Windows\Fonts and Word opened straight away. It looks like this problem also exists in Outlook

Microsofts Post on the Problem : http://support.microsoft.com/kb/2119612

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