On a new deployment of Citrix , the Print Spooler would crash and then stop. This means you cannot remove any errored drivers. You will need to reset the Print Spooler manually in the registry

Stage 1

1. Go into the registry by typing REGEDIT into the run dialog box
2. Export
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print Key as a backup
3. Navigate to the following keys:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64
4. In these keys, there should be two subkeys
   Drivers ( Version 3 and Version 4 )
Print Processors
5. Delete Any Physical Printer Drivers you have added ( easier to re-add these then reinstalling Doc Converters )
6. Try Starting Print Spooler to see if this fixes it

Stage 2

1. In Explorer, rename everything in this folder
   c:\windows\system32\spool\drivers\w32x86
   and c:\windows\system32\spool\drivers\x64
2. Try Starting Print Spooler to see if this fixes it

Stage 3

1. Navigate to the following key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
2. In this key, there should be 7 subkeys
   BJ Language Monitor
Local Port
Microsoft Document Imaging Writer Monitor
Microsoft Shared Fax Monitor
Standard TCP/IP Port
USB Monitor
WSD Port
3. If there are any extra keys, export them and delete them.
4. Try Starting Print Spooler to see if this fixes it

There is also an application that can help you with this https://github.com/jdickson289/Print-Reset-Tool/

• No Comments

Recently a user’s office documents were not defaulting to print A4 even though the defaults for the printer were set to A4.

Printing from other programs such as adobe reader and notepad printed fine

In the end opening word and going to Layout , then Page setup and setting the below to “Set as Default” resolved the issue

• No Comments