Posts Tagged ‘Couldn’t verify account. We’re having trouble verifying your Office 365 account on this computer’

Recently has a user on a terminal server trying to change their login and licenses account to active Office 365. The user logged into Office , but Office came up with “couldn’t verify account”

 
Had to change the cache : 
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration
Change Key: SCLCacheOverride to “1”
 
Set SCLCacheOverride to 1 if you’re using shared computer activation and you want to roam the licensing token.
 
and whipe files in
In my case, affected users had 4 files/tokens in
C:\Users\%username%\AppData\Local\Microsoft\Office\16.0\Licensing
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