We use this great script http://deptive.co.nz/remote-assistance-powershell-gui-for-xenapp/ for remote assistance on a Citrix Farm , however it does not work with 7 out of the box , to get this working with XenApp 7 follow :
Install SDK’s from the MSI’s on the CD (Bust the XenApp 7.x ISO)
1. To import all the cmdlets, type:
Modify Script to point to the Data Collector:
Add User to the Citrix Administrators in Citrix Studio
Add User to the SG_Remote_Assist_Allow Group (this is a member of the Offer Remote Assist local group on Server)
Trackback from your site.