{"id":9939,"date":"2026-09-24T03:19:27","date_gmt":"2026-09-24T03:19:27","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=9939"},"modified":"2026-09-24T03:19:28","modified_gmt":"2026-09-24T03:19:28","slug":"microsoft-support-not-applying-support-from-non-csp-account-azure-account-associated-with-shared-subscription-we-identified-that-the-subscriptions-involved-are-partner-led-additionall","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/microsoft-support-not-applying-support-from-non-csp-account-azure-account-associated-with-shared-subscription-we-identified-that-the-subscriptions-involved-are-partner-led-additionall","title":{"rendered":"Microsoft support not applying support from non CSP Account &#8211; Azure account associated with shared subscription, we identified that the subscriptions involved are\u00a0partner?led. Additionally, we are also able to see that the email address used to create support ticket )"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Upon reviewing the Azure account associated with shared subscription, we identified that the subscriptions involved are\u00a0<strong>partner?led<\/strong>. Additionally, we are also able to see that the email address used to create support ticket ) is not assigned to any role within the partner account. Due to Microsoft policy limitations, we are can only share or discuss billing &amp; consumption details with a partner entity with assigned admin role under this support request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Therefore, I request you to update the primary contact under this support ticket with Partner admin agent email ID.&nbsp;<\/u><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reply<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please find attached a screenshot of Enginree&#8217; CSP account, as you can see he has logged the ticket with his  account, however his <a href=\"mailto:user@csp.onmicrosoft.com\">user@csp.onmicrosoft.com<\/a>email is recorded as his work email <a href=\"mailto:user@company.com\">user@company.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Can you please proceed in supporting this ticket?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Upon reviewing the Azure account associated with shared subscription, we identified that the subscriptions involved are\u00a0partner?led. 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