{"id":9814,"date":"2026-08-13T07:16:53","date_gmt":"2026-08-13T07:16:53","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=9814"},"modified":"2026-08-13T07:16:53","modified_gmt":"2026-08-13T07:16:53","slug":"labtech-connectwise-automate-linux-offline","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/labtech-connectwise-automate-linux-offline","title":{"rendered":"LabTech\/ConnectWise Automate Linux offline"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Problem: During the earlier disk-full incident, the agent&#8217;s local cache files got truncated to 0 bytes while trying to write to a full disk:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\/usr\/local\/ltechagent\/state<\/li>\n\n\n\n<li>\/usr\/local\/ltechagent\/state_old<\/li>\n\n\n\n<li>all files under \/usr\/local\/ltechagent\/monitors\/<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The agent kept limping along until the reboot, then failed to start at all because it couldn&#8217;t parse an empty state file \u2014 and since the service has no auto-restart configured, it just sat failed from then on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fix \u2014 moved the corrupted files aside (not deleted) and restarted the service:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">sudo mkdir -p \/usr\/local\/ltechagent\/corrupt-backup-20260813<br>sudo mv \/usr\/local\/ltechagent\/state \/usr\/local\/ltechagent\/state_old \/usr\/local\/ltechagent\/corrupt-backup-20260813\/<br>sudo mv \/usr\/local\/ltechagent\/monitors\/* \/usr\/local\/ltechagent\/corrupt-backup-20260813\/<br>sudo systemctl restart ltechagent.service<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The agent&#8217;s actual identity\/config (agent_config) was untouched \u2014 only the runtime state cache was corrupted \u2014 so on restart it rebuilt fresh state using its existing registration and reconnected to pams.pahosted.com.au without needing a reinstall.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let me know if you still want Restart=on-failure added to the unit file so it self-heals if this happens again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem: During the earlier disk-full incident, the agent&#8217;s local cache files got truncated to 0 bytes while trying to write to a full disk: The agent kept [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9814","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Problem: During the earlier disk-full incident, the agent&#039;s local cache files got truncated to 0 bytes while trying to write to a full disk: 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