{"id":9591,"date":"2026-04-22T23:21:24","date_gmt":"2026-04-22T23:21:24","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=9591"},"modified":"2026-04-22T23:21:25","modified_gmt":"2026-04-22T23:21:25","slug":"exception-acquiring-acs-token-fail-please-check-your-tenantid-is-specified-correctly","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/exception-acquiring-acs-token-fail-please-check-your-tenantid-is-specified-correctly","title":{"rendered":"Exception : Acquiring ACS Token Fail : Please check your tenantid is specified correctly"},"content":{"rendered":"\n<p>We have an issue with a few users relating to outlook connecting outlook to CRM and tracking outlook emails to CRM. I have checked the email profile, tennant ID and certificates. Most users are fine, there are 10 users with issues. I have re-set one of these users, re-approved and enabled the mailbox successfully, however, in the alerts the sync CRM to outlook is returning an error: ACS Token fail, please check your tenantid is specified correctly \u00a0. \u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-13.png\"><img loading=\"lazy\" decoding=\"async\" width=\"573\" height=\"108\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-13.png\" alt=\"\" class=\"wp-image-9592 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-13.png 573w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-13-300x57.png 300w\" sizes=\"auto, (max-width: 573px) 100vw, 573px\" \/><\/a><\/figure>\n\n\n\n<p>you need to clear the cache for the CRM App plugin, as the auth token is corrupted. &nbsp;<\/p>\n\n\n\n<p>Press F12 after clicking in the CRM APP window.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-14.png\"><img loading=\"lazy\" decoding=\"async\" width=\"335\" height=\"437\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-14.png\" alt=\"\" class=\"wp-image-9595 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-14.png 335w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-14-230x300.png 230w\" sizes=\"auto, (max-width: 335px) 100vw, 335px\" \/><\/a><\/figure>\n\n\n\n<p>then navigate to Application in the DEV tools window that pops up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-15.png\"><img loading=\"lazy\" decoding=\"async\" width=\"737\" height=\"221\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-15.png\" alt=\"\" class=\"wp-image-9596 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-15.png 737w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2026\/04\/image-15-300x90.png 300w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/><\/a><\/figure>\n\n\n\n<p>choose &#8211;> Local Storage &#8211;> xxxxxxx. Right click and clear.<\/p>\n\n\n\n<p>Then close outlook and when you start it again and try and use the CRM App, you will need to go through the full account authentication + MFA again. and it should work as expected.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have an issue with a few users relating to outlook connecting outlook to CRM and tracking outlook emails to CRM. I have checked the email profile, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9591","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/9591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=9591"}],"version-history":[{"count":1,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/9591\/revisions"}],"predecessor-version":[{"id":9597,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/9591\/revisions\/9597"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=9591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=9591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=9591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}