{"id":9220,"date":"2025-09-04T02:55:49","date_gmt":"2025-09-04T02:55:49","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=9220"},"modified":"2025-09-04T02:55:50","modified_gmt":"2025-09-04T02:55:50","slug":"user-getting-issues-with-the-connection-was-reset-an-internet-connection-is-required-to-open-this-file-cannot-download-the-information-you-requested-in-onedrive-sharepoint","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/user-getting-issues-with-the-connection-was-reset-an-internet-connection-is-required-to-open-this-file-cannot-download-the-information-you-requested-in-onedrive-sharepoint","title":{"rendered":"User getting issues with &#8220;The Connection was Reset&#8221; &#8220;An Internet Connection is required to open this file&#8221; &#8220;Cannot Download the information you requested&#8221; in Onedrive \\ Sharepoint"},"content":{"rendered":"\n<p>The laptop sometimes won&#8217;t even load the homepage when opening Edge<\/p>\n\n\n\n<p>The issue happens with OneDrive web site as well as Sharepoint<\/p>\n\n\n\n<p>We have tried clearing the cache on her edge browser which didn&#8217;t work<br>There&#8217;s zero ping dropouts to the internet ruling out internet issues<br>We have tried to recreate her Edge Profile which should clear all data that didn&#8217;t work<br><br><br><br>Fix : Disable IPv6<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"202\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2.png\" alt=\"\" class=\"wp-image-9221 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2.png 386w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2-300x157.png 300w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3.png\"><img loading=\"lazy\" decoding=\"async\" width=\"373\" height=\"209\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3.png\" alt=\"\" class=\"wp-image-9222 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3.png 373w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3-300x168.png 300w\" sizes=\"auto, (max-width: 373px) 100vw, 373px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"264\" height=\"194\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-4.png\" alt=\"\" class=\"wp-image-9223 img-responsive\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The laptop sometimes won&#8217;t even load the homepage when opening Edge The issue happens with OneDrive web site as well as Sharepoint We have tried clearing the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9220","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/9220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=9220"}],"version-history":[{"count":1,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/9220\/revisions"}],"predecessor-version":[{"id":9224,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/9220\/revisions\/9224"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=9220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=9220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=9220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}