{"id":9220,"date":"2025-09-04T02:55:49","date_gmt":"2025-09-04T02:55:49","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=9220"},"modified":"2025-09-04T02:55:50","modified_gmt":"2025-09-04T02:55:50","slug":"user-getting-issues-with-the-connection-was-reset-an-internet-connection-is-required-to-open-this-file-cannot-download-the-information-you-requested-in-onedrive-sharepoint","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/user-getting-issues-with-the-connection-was-reset-an-internet-connection-is-required-to-open-this-file-cannot-download-the-information-you-requested-in-onedrive-sharepoint","title":{"rendered":"User getting issues with &#8220;The Connection was Reset&#8221; &#8220;An Internet Connection is required to open this file&#8221; &#8220;Cannot Download the information you requested&#8221; in Onedrive \\ Sharepoint"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The laptop sometimes won&#8217;t even load the homepage when opening Edge<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The issue happens with OneDrive web site as well as Sharepoint<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have tried clearing the cache on her edge browser which didn&#8217;t work<br>There&#8217;s zero ping dropouts to the internet ruling out internet issues<br>We have tried to recreate her Edge Profile which should clear all data that didn&#8217;t work<br><br><br><br>Fix : Disable IPv6<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"386\" height=\"202\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2.png\" alt=\"\" class=\"wp-image-9221 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2.png 386w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-2-300x157.png 300w\" sizes=\"auto, (max-width: 386px) 100vw, 386px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3.png\"><img loading=\"lazy\" decoding=\"async\" width=\"373\" height=\"209\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3.png\" alt=\"\" class=\"wp-image-9222 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3.png 373w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-3-300x168.png 300w\" sizes=\"auto, (max-width: 373px) 100vw, 373px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"264\" height=\"194\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/09\/image-4.png\" alt=\"\" class=\"wp-image-9223 img-responsive\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The laptop sometimes won&#8217;t even load the homepage when opening Edge The issue happens with OneDrive web site as well as Sharepoint We have tried clearing the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9220","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"The laptop sometimes won&#039;t even load the homepage when opening Edge The issue happens with OneDrive web site as well as Sharepoint We have tried clearing the cache on her edge browser which didn&#039;t workThere&#039;s zero ping dropouts to the internet ruling out internet issuesWe have tried to 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