{"id":8509,"date":"2025-01-13T00:40:31","date_gmt":"2025-01-13T00:40:31","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=8509"},"modified":"2025-01-13T11:29:48","modified_gmt":"2025-01-13T11:29:48","slug":"office-365-crashes-on-server-16-terminal-server-faulting-module-path-cwindowssystem32kernelbase-dll","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/office-365-crashes-on-server-16-terminal-server-faulting-module-path-cwindowssystem32kernelbase-dll","title":{"rendered":"Office 365 crashes on Server 16 Terminal Server – Faulting module path: C:\\windows\\System32\\KERNELBASE.dll"},"content":{"rendered":"\n

Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2
Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aad
Exception code: 0xe0000003
Fault offset: 0x000dd562
Faulting process ID: 0x38a4
Faulting application start time: 0x01db654272c32439
Faulting application path: C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\EXCEL.EXE
Faulting module path: C:\\windows\\System32\\KERNELBASE.dll
Report ID: e1abe6f2-19df-44b4-91a1-becb1d3f7fec
Faulting package full name:
Faulting package-relative application ID:<\/p>\n\n\n\n

<\/p>\n\n\n\n

When trying to open Outlook<\/p>\n\n\n\n

Really easy workaround if anyone needs a quick fix.<\/p>\n\n\n\n

C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\react-native-win32.dll<\/p>\n\n\n\n

Replace this with a previous version (if previous versions are enabled), if not, grab it from a backup (if you haven’t got backups, that’s on you).<\/p>\n\n\n\n

No reboot or sign out needed. Just replace the DLL and away you go.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

I tried reinstall\\repairing to no Avail. <\/p>\n\n\n\n

I checked the latest Office version and found the current version had a new update Update history for Microsoft 365 Apps (listed by date) – Office release notes | Microsoft Learn<\/a><\/p>\n\n\n\n

I tried to change the Channel back to MonthlyEnterprise<\/p>\n\n\n\n

C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun>OfficeC2RClient.exe \/changesetting Channel=MonthlyEnterprise<\/code><\/pre>\n\n\n\n
However when I ran<\/p>\n\n\n\n
C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun>officec2rclient.exe \/update user<\/code><\/pre>\n\n\n\n
It said the version was already up to date<\/p>\n\n\n\n
Looking back at the registry HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Office\\ClickToRun\\Configuration<\/p>\n\n\n\n
UpdateChannel was resetting back to the Current Channel URL <\/p>\n\n\n\n
http:\/\/officecdn.microsoft.com\/pr\/492350f6-3a01-4f97-b9c0-c7c6ddf67d60<\/p>\n\n\n\n
The machine was setup to update via config.office.com <\/p>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n
I rolled back the version <\/p>\n\n\n\n
However you can change the version manually via the HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\cloud\\office\\16.0\\Common\\officeupdate Key<\/p>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n
Now when I reset the keys <\/p>\n\n\n\n
HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Office\\ClickToRun\\Configuration<\/p>\n\n\n\n
UpdateChannel back to http:\/\/officecdn.microsoft.com\/pr\/55336b82-a18d-4dd6-b5f6-9e5095c314a6<\/a><\/p>\n\n\n\n
and UpdateChannelChanged to True<\/p>\n\n\n\n
and ran this<\/p>\n\n\n\n
C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun>officec2rclient.exe \/update user<\/p>\n\n\n\n
It downgraded<\/p>\n","protected":false},"excerpt":{"rendered":"
Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aadException code: 0xe0000003Fault offset: 0x000dd562Faulting process ID: 0x38a4Faulting application start time: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8509","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/8509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=8509"}],"version-history":[{"count":2,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/8509\/revisions"}],"predecessor-version":[{"id":8516,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/8509\/revisions\/8516"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=8509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=8509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=8509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}