{"id":8509,"date":"2025-01-13T00:40:31","date_gmt":"2025-01-13T00:40:31","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=8509"},"modified":"2025-01-13T11:29:48","modified_gmt":"2025-01-13T11:29:48","slug":"office-365-crashes-on-server-16-terminal-server-faulting-module-path-cwindowssystem32kernelbase-dll","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/office-365-crashes-on-server-16-terminal-server-faulting-module-path-cwindowssystem32kernelbase-dll","title":{"rendered":"Office 365 crashes on Server 16 Terminal Server &#8211; Faulting module path: C:\\windows\\System32\\KERNELBASE.dll"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2<br>Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aad<br>Exception code: 0xe0000003<br>Fault offset: 0x000dd562<br>Faulting process ID: 0x38a4<br>Faulting application start time: 0x01db654272c32439<br>Faulting application path: C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\EXCEL.EXE<br>Faulting module path: C:\\windows\\System32\\KERNELBASE.dll<br>Report ID: e1abe6f2-19df-44b4-91a1-becb1d3f7fec<br>Faulting package full name:<br>Faulting package-relative application ID:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When trying to open Outlook<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Really easy workaround if anyone needs a quick fix.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\react-native-win32.dll<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Replace this with a previous version (if previous versions are enabled), if not, grab it from a backup (if you haven&#8217;t got backups, that&#8217;s on you).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No reboot or sign out needed. Just replace the DLL and away you go.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-6.png\"><img loading=\"lazy\" decoding=\"async\" width=\"456\" height=\"165\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-6.png\" alt=\"\" class=\"wp-image-8515 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-6.png 456w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-6-300x109.png 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">I tried reinstall\\repairing to no Avail. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I checked the latest Office version and found the current version had a new update <a href=\"https:\/\/learn.microsoft.com\/en-us\/officeupdates\/update-history-microsoft365-apps-by-date\">Update history for Microsoft 365 Apps (listed by date) &#8211; Office release notes | Microsoft Learn<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I tried to change the Channel back to MonthlyEnterprise<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code class=\"\">C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun&gt;OfficeC2RClient.exe \/changesetting Channel=MonthlyEnterprise<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">However when I ran<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code class=\"\">C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun&gt;officec2rclient.exe \/update user<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">It said the version was already up to date<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Looking back at the registry HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Office\\ClickToRun\\Configuration<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UpdateChannel was resetting back to the Current Channel URL <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">http:\/\/officecdn.microsoft.com\/pr\/492350f6-3a01-4f97-b9c0-c7c6ddf67d60<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The machine was setup to update via config.office.com <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"347\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4-1024x347.png\" alt=\"\" class=\"wp-image-8510 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4-1024x347.png 1024w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4-300x102.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4-768x260.png 768w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4-1536x520.png 1536w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-4.png 1895w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">I rolled back the version <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However you can change the version manually via the HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\cloud\\office\\16.0\\Common\\officeupdate Key<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-5.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"160\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-5-1024x160.png\" alt=\"\" class=\"wp-image-8511 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-5-1024x160.png 1024w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-5-300x47.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-5-768x120.png 768w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2025\/01\/image-5.png 1077w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Now when I reset the keys <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Office\\ClickToRun\\Configuration<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UpdateChannel back to <a href=\"http:\/\/officecdn.microsoft.com\/pr\/55336b82-a18d-4dd6-b5f6-9e5095c314a6\">http:\/\/officecdn.microsoft.com\/pr\/55336b82-a18d-4dd6-b5f6-9e5095c314a6<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">and UpdateChannelChanged to True<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">and ran this<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C:\\Program Files\\Common Files\\microsoft shared\\ClickToRun&gt;officec2rclient.exe \/update user<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It downgraded<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aadException code: 0xe0000003Fault offset: 0x000dd562Faulting process ID: 0x38a4Faulting application start time: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8509","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aadException code: 0xe0000003Fault offset: 0x000dd562Faulting process ID: 0x38a4Faulting application start time: 0x01db654272c32439Faulting application path: C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\EXCEL.EXEFaulting module path: C:\\windows\\System32\\KERNELBASE.dllReport ID: e1abe6f2-19df-44b4-91a1-becb1d3f7fecFaulting package full name:Faulting package-relative application ID: When trying to open Outlook Really easy workaround if anyone\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"paris\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/pariswells.com\/blog\/research\/office-365-crashes-on-server-16-terminal-server-faulting-module-path-cwindowssystem32kernelbase-dll\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Welcome to Pariswells.com |\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Office 365 crashes on Server 16 Terminal 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property=\"article:published_time\" content=\"2025-01-13T00:40:31+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2025-01-13T11:29:48+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Office 365 crashes on Server 16 Terminal Server \u2013 Faulting module path: C:\\windows\\System32\\KERNELBASE.dll | Welcome to Pariswells.com\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aadException code: 0xe0000003Fault offset: 0x000dd562Faulting process ID: 0x38a4Faulting application start time: 0x01db654272c32439Faulting application path: C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\EXCEL.EXEFaulting module path: C:\\windows\\System32\\KERNELBASE.dllReport ID: e1abe6f2-19df-44b4-91a1-becb1d3f7fecFaulting package full 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C:\\windows\\System32\\KERNELBASE.dll | Welcome to Pariswells.com","description":"Faulting application name: EXCEL.EXE, version: 16.0.18324.20168, time stamp: 0x67782fb2Faulting module name: KERNELBASE.dll, version: 10.0.14393.7513, time stamp: 0x67171aadException code: 0xe0000003Fault offset: 0x000dd562Faulting process ID: 0x38a4Faulting application start time: 0x01db654272c32439Faulting application path: C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\EXCEL.EXEFaulting module path: C:\\windows\\System32\\KERNELBASE.dllReport ID: e1abe6f2-19df-44b4-91a1-becb1d3f7fecFaulting package full name:Faulting package-relative application ID: When trying to open Outlook Really easy workaround if 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