{"id":8416,"date":"2024-11-13T10:43:12","date_gmt":"2024-11-13T10:43:12","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=8416"},"modified":"2024-11-13T10:43:14","modified_gmt":"2024-11-13T10:43:14","slug":"windows-app-diag-logging","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/windows-app-diag-logging","title":{"rendered":"Windows App Diag Logging"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>from Windows App for Windows:<\/li>\n<\/ul>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Make sure there aren&#8217;t any connections to devices or apps.<\/li>\n\n\n\n<li>Make sure Windows App is closed.<\/li>\n\n\n\n<li>Open\u00a0File Explorer\u00a0on your local device and find logs via\u00a0<strong>%temp%\\DiagOutputDir\\Windows365\\Logs<\/strong>\u00a0and record specific timestamp when issue occurs.<\/li>\n\n\n\n<li>Also share use with issued\u00a0<strong>UPN (User principal name)<\/strong>\u00a0and this target machine name<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>from Web browser<\/li>\n<\/ul>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>On the toolbar of the session, select the\u00a0<em>i<\/em>\u00a0icon in a circle.<\/li>\n\n\n\n<li>Select\u00a0Capture logs. Your browser prompts you to download the log file<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-12.png\"><img loading=\"lazy\" decoding=\"async\" width=\"297\" height=\"615\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-12.png\" alt=\"\" class=\"wp-image-8417 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-12.png 297w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-12-145x300.png 145w\" sizes=\"auto, (max-width: 297px) 100vw, 297px\" \/><\/a><\/figure>\n\n\n\n<p>2. May I double confirm if you have done some changes to your&nbsp;VM&nbsp;environment?<\/p>\n\n\n\n<p>3. Please check if you use the latest Windows App 2.0.297.0:&nbsp;<a href=\"https:\/\/aus01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fwindows-app%2Fwhats-new%3Ftoc%3Dadmins%252Ftoc.json%26tabs%3Dwindows%23latest-release&amp;data=05%7C02%7CParis.Wells%40pa.com.au%7C6993a0c943b2406c288d08dd01f4278c%7Ce417d5cce5d84cadb2cdc5ef82dea0a0%7C0%7C0%7C638668870404959148%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=ghC9JSw%2B4wwIrhpN%2FyfGPQYdxY301anBAFLSllVxF94%3D&amp;reserved=0\">What&#8217;s new in Windows App &#8211; Windows App | Microsoft Learn<\/a>.<\/p>\n\n\n\n<p>4. If you could kindly use RD Client:&nbsp;<a href=\"https:\/\/aus01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fazure%2Fvirtual-desktop%2Fusers%2Fremote-desktop-clients-overview&amp;data=05%7C02%7CParis.Wells%40pa.com.au%7C6993a0c943b2406c288d08dd01f4278c%7Ce417d5cce5d84cadb2cdc5ef82dea0a0%7C0%7C0%7C638668870404969603%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=4JVvSYlVjN5GMf%2BXGaQBS2pczq9tqpWGQq9YmYI0pS4%3D&amp;reserved=0\">Remote Desktop clients for Azure Virtual Desktop &#8211; Azure Virtual Desktop | Microsoft Learn<\/a>&nbsp;and try to connect to the target issued machine? Then if there are any connection error popping out, please share&nbsp;us&nbsp;with the full screenshot.<\/p>\n\n\n\n<p>5. Please reproduce the disconnection issue via Windows App and share us the&nbsp;<strong>UPN<\/strong>&nbsp;and full screenshot with timestamp and&nbsp;<strong>activity ID<\/strong>, so that we could query more information from backend.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>when connecting to the session host, you can find\u00a0them\u00a0in AVD session connection information clicking the first button in the status bar:<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-13.png\"><img loading=\"lazy\" decoding=\"async\" width=\"315\" height=\"545\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-13.png\" alt=\"\" class=\"wp-image-8418 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-13.png 315w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/11\/image-13-173x300.png 173w\" sizes=\"auto, (max-width: 315px) 100vw, 315px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2. May I double confirm if you have done some changes to your&nbsp;VM&nbsp;environment? 3. Please check if you use the latest Windows App 2.0.297.0:&nbsp;What&#8217;s new in Windows [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8416","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/8416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=8416"}],"version-history":[{"count":1,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/8416\/revisions"}],"predecessor-version":[{"id":8419,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/8416\/revisions\/8419"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=8416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=8416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=8416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}