{"id":8057,"date":"2024-06-27T04:32:12","date_gmt":"2024-06-27T04:32:12","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=8057"},"modified":"2024-06-28T05:31:12","modified_gmt":"2024-06-28T05:31:12","slug":"connectwise-labtech-agent-not-checking-in-on-server-2022","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/connectwise-labtech-agent-not-checking-in-on-server-2022","title":{"rendered":"Connectwise Labtech Control \\ Screenconnect Agent not checking in on Server 2022"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Checked the Logs <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C:\\Windows\\LTSvc\\LTErrors.txt<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code class=\"\">LTService  v240.223\t - 6\/27\/2024 1:37:21 PM\t - WebRqst: https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS : SendFailure : The underlying connection was closed: An unexpected error occurred on a send. :   inner: Authentication failed because the remote party has closed the transport stream. : :::\nLTService  v240.223\t - 6\/27\/2024 1:37:24 PM\t - WebRqst: https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS : SendFailure : The underlying connection was closed: An unexpected error occurred on a send. :   inner: Authentication failed because the remote party has closed the transport stream. : :::\nLTService  v240.223\t - 6\/27\/2024 1:37:27 PM\t - WebRqst: https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS : SendFailure : The underlying connection was closed: An unexpected error occurred on a send. :   inner: Authentication failed because the remote party has closed the transport stream. : :::\nLTService  v240.223\t - 6\/27\/2024 1:37:29 PM\t - WebRqst: https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS : SendFailure : The underlying connection was closed: An unexpected error occurred on a send. :   inner: Authentication failed because the remote party has closed the transport stream. : :::\nLTService  v240.223\t - 6\/27\/2024 1:37:32 PM\t - WebRqst: https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS : SendFailure : The underlying connection was closed: An unexpected error occurred on a send. :   inner: Authentication failed because the remote party has closed the transport stream. : :::\nLTService  v240.223\t - 6\/27\/2024 1:37:34 PM\t - WebRqst: https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS : SendFailure : The underlying connection was closed: An unexpected error occurred on a send. :   inner: Authentication failed because the remote party has closed the transport stream. : :::\nLTService  v240.223\t - 6\/27\/2024 1:37:37 PM\t - UNCompress Error: Index was outside the bounds of the array.:::\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">What I tried to do<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirmed TLS 1.2 Is enabled both Sides ( Server and Client )<\/li>\n\n\n\n<li>Confirmed .net 4 is operating at tls1.2 ( SystemDefaultTlsVersions \\ SchUseStrongCrypto ) which is does by default<\/li>\n\n\n\n<li>Confirmed I can access https:\/\/server.domain.com\/LabTech\/Agent.aspx?DEPS via the Web Browser of the computer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">I then double-checked the Ciphers on our server<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-22.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"314\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-22-1024x314.png\" alt=\"\" class=\"wp-image-8058 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-22-1024x314.png 1024w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-22-300x92.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-22-768x236.png 768w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-22.png 1358w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Looks like these are not enabled on server 2022 by default<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-23.png\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"363\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-23.png\" alt=\"\" class=\"wp-image-8059 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-23.png 768w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2024\/06\/image-23-300x142.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We needed to update the Ciphers on Connectwise Server to fix this <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Checked the Logs C:\\Windows\\LTSvc\\LTErrors.txt What I tried to do I then double-checked the Ciphers on our server Looks like these are not enabled on server 2022 by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8057","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - 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