{"id":7652,"date":"2024-02-08T02:17:46","date_gmt":"2024-02-08T02:17:46","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=7652"},"modified":"2024-02-18T22:01:45","modified_gmt":"2024-02-18T22:01:45","slug":"migrate-between-operator-connect-and-direct-routing-for-teams-calling","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/migrate-between-operator-connect-and-direct-routing-for-teams-calling","title":{"rendered":"Migrate between Operator Connect and Direct Routing for Teams Calling"},"content":{"rendered":"\n

https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/operator-connect-configure<\/a><\/p>\n\n\n\n

For Inbound remove the number from Direct Connect <\/p>\n\n\n\n

Connect-MicrosoftTeams<\/code><\/pre>\n\n\n\n
Remove-CsPhoneNumberAssignment -Identity $user.user -PhoneNumber $user.phonenumber -PhoneNumberType DirectRouting<\/code><\/pre>\n\n\n\n
Then do a Sync on Operator Connect Portal which will Sync the numbers back to Teams <\/p>\n\n\n\n
Then ReAssign the numbers back to the users<\/p>\n\n\n\n
$users =import-csv (CSV name)<\/code><\/pre>\n\n\n\n
Foreach($user in $users) { Set-CsPhoneNumberAssignment -Identity $user.user -PhoneNumber $user.phonenumber -PhoneNumberType OperatorConnect}<\/code><\/pre>\n\n\n\n
For Outbound<\/p>\n\n\n\n
    \n
  • Teams Direct Routing is added to a deployment that already has Calling Plans or Operator Connect.  <\/li>\n\n\n\n
  • Calling Plans or Operator Connect are added to a deployment that already has Teams Direct Routing <\/li>\n\n\n\n
  • Unintentional routing of calls for Calling Plan or Operator Connect users will occur when the Global (org-wide default) Online Voice Routing policy is configured to route calls to Teams Direct Routing SBCs. The policy is automatically assigned to all Teams users, including Direct Routing, Calling Plan and Operator Connect users <\/li>\n\n\n\n
  • For both cases, create a user level\u00a0Online Voice Routing policy. You can name it \u201cDirectRoutingDefault\u201d for example\u00a0<\/li>\n\n\n\n
  • Copy the configuration of the Global (org-wide default) Online Voice Routing policy into the \u201cDirectRoutingDefault\u201d Online Voice Routing policy <\/li>\n\n\n\n
  • Create a second user level Online Voice Routing policy for testing. Name in \u201cNonDRUsers\u201d. <\/li>\n\n\n\n
  • This Operator Connect policy should not include any PSTN Usages.\u00a0<\/strong><\/li>\n\n\n\n
  • Assign the \u201cDirectRoutingDefault\u201d\u00a0Online Voice Routing policy\u00a0to all Teams Direct Routing users.\u00a0<\/li>\n\n\n\n
  • I just removed PSTN from all Call Routing Policies<\/li>\n<\/ul>\n\n\n\n
    <\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"
    https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/operator-connect-configure For Inbound remove the number from Direct Connect Then do a Sync on Operator Connect Portal which will Sync the numbers back to Teams Then ReAssign […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7652","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t