{"id":7289,"date":"2023-09-12T05:25:28","date_gmt":"2023-09-12T05:25:28","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=7289"},"modified":"2023-09-19T21:07:59","modified_gmt":"2023-09-19T21:07:59","slug":"the-authenticated-connectwise-account-does-not-match-a-valid-automate-user-account-please-contact-your-system-administrator","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/the-authenticated-connectwise-account-does-not-match-a-valid-automate-user-account-please-contact-your-system-administrator","title":{"rendered":"The authenticated ConnectWise account does not match a valid Automate user account , please contact your system administrator \\ Labtech"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"516\" height=\"208\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-1.png\" alt=\"\" class=\"wp-image-7290 img-responsive\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-1.png 516w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-1-300x121.png 300w\" sizes=\"auto, (max-width: 516px) 100vw, 516px\" \/><\/a><\/figure>\n\n\n\n<p>When trying to login with a SSO Account you get the above error message &#8221; The authenticated ConnectWise account does not match a valid Automate user account. Please contact your system administrator&#8221;<\/p>\n\n\n\n<p>Get the user to login to Automate with their Local ( not SSO Account ) <\/p>\n\n\n\n<p>Click <strong>Yes<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-3.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-3.png\" alt=\"\" class=\"wp-image-7295 img-responsive\" style=\"width:543px;height:228px\" width=\"543\" height=\"228\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-3.png 541w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2023\/09\/image-3-300x126.png 300w\" sizes=\"auto, (max-width: 543px) 100vw, 543px\" \/><\/a><\/figure>\n\n\n\n<p>You should now be able to loing to SSO<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When trying to login with a SSO Account you get the above error message &#8221; The authenticated ConnectWise account does not match a valid Automate user account. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7289","post","type-post","status-publish","format-standard","hentry","category-research"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/7289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=7289"}],"version-history":[{"count":3,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/7289\/revisions"}],"predecessor-version":[{"id":7311,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/7289\/revisions\/7311"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=7289"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=7289"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=7289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}