{"id":4641,"date":"2020-05-13T23:36:28","date_gmt":"2020-05-13T23:36:28","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=4641"},"modified":"2020-05-13T23:36:28","modified_gmt":"2020-05-13T23:36:28","slug":"ms-teams-citrix-devices-not-passing-through-why","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/ms-teams-citrix-devices-not-passing-through-why","title":{"rendered":"MS Teams + Citrix + Devices not passing through = why?"},"content":{"rendered":"<div class=\"_2zOpJb7ZbCN0X1DoeFyiYw JWNdg1hee9_Rz6bIGvG1c allowTextSelection\"><div class=\"rps_8d20\"><div lang=\"EN-AU\"><div class=\"x_WordSection1\"><p class=\"x_MsoNormal\">FYI &#8211; <a href=\"https:\/\/support.citrix.com\/article\/CTX253754\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\"> https:\/\/support.citrix.com\/article\/CTX253754<\/a><\/p><p class=\"x_MsoNormal\">User called to say Audio\/Video devices were failing to pass through to MS Teams. Under Settings &gt; Devices listed \u201cNone\u201d across the board:<br \/><br \/><\/p><img loading=\"lazy\" decoding=\"async\" width=\"805\" height=\"473\" class=\"alignnone size-full wp-image-4642  img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84152d581.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84152d581.png 805w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84152d581-300x176.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84152d581-768x451.png 768w\" sizes=\"auto, (max-width: 805px) 100vw, 805px\" \/><p class=\"x_MsoNormal\">Checked the local workstation and found the HDXTeams.exe was not running (should start automatically when Teams in Citrix launches)<\/p><p class=\"x_MsoNormal\">Logs are here: %userprofile%\\AppData\\Local\\Temp\\HDXTeams<\/p><p id=\"NoOuaaj\"><img loading=\"lazy\" decoding=\"async\" width=\"995\" height=\"413\" class=\"alignnone size-full wp-image-4645  img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84400a4b1.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84400a4b1.png 995w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84400a4b1-300x125.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc84400a4b1-768x319.png 768w\" sizes=\"auto, (max-width: 995px) 100vw, 995px\" \/><\/p><p class=\"x_MsoNormal\">\u00a0<\/p><p class=\"x_MsoNormal\">Refer to : <a href=\"https:\/\/discussions.citrix.com\/topic\/407820-ms-teams-not-pulling-through-audio-devices\/page\/2\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\"> https:\/\/discussions.citrix.com\/topic\/407820-ms-teams-not-pulling-through-audio-devices\/page\/2\/<\/a><\/p><p class=\"x_MsoNormal\">Solution: I had to disable built-in microphone and speakers \u2013 one or both of these were the problem:<\/p><img loading=\"lazy\" decoding=\"async\" width=\"856\" height=\"1147\" class=\"alignnone size-full wp-image-4644  img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc841925931.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc841925931.png 856w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc841925931-224x300.png 224w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc841925931-764x1024.png 764w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2020\/05\/img_5ebc841925931-768x1029.png 768w\" sizes=\"auto, (max-width: 856px) 100vw, 856px\" \/><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>FYI &#8211; https:\/\/support.citrix.com\/article\/CTX253754User called to say Audio\/Video devices were failing to pass through to MS Teams. Under Settings &gt; Devices listed \u201cNone\u201d across the board:Checked the local [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[646,3255,3251,3254,3252,3253,3256],"class_list":["post-4641","post","type-post","status-publish","format-standard","hentry","category-research","tag-citrix","tag-couldnt-create-audio-module","tag-hdxteams-exe","tag-init","tag-pass-through","tag-teams","tag-webrtcapi-webrtcengine"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"FYI - https:\/\/support.citrix.com\/article\/CTX253754User called to say Audio\/Video devices were failing to pass through to MS Teams. Under Settings &gt; Devices listed \u201cNone\u201d across the board:Checked the local workstation and found the HDXTeams.exe was not running (should start automatically when Teams in Citrix launches)Logs are here: %userprofile%\\AppData\\Local\\Temp\\HDXTeams Refer to : https:\/\/discussions.citrix.com\/topic\/407820-ms-teams-not-pulling-through-audio-devices\/page\/2\/Solution: I had to disable built-in microphone\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"paris\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/pariswells.com\/blog\/research\/ms-teams-citrix-devices-not-passing-through-why\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Welcome to Pariswells.com |\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"MS Teams + Citrix + Devices not passing through = why? | Welcome to Pariswells.com\" \/>\n\t\t<meta property=\"og:description\" content=\"FYI - https:\/\/support.citrix.com\/article\/CTX253754User called to say Audio\/Video devices were failing to pass through to MS Teams. Under Settings &gt; Devices listed \u201cNone\u201d across the board:Checked the local workstation and found the HDXTeams.exe was not running (should start automatically when Teams in Citrix launches)Logs are here: %userprofile%\\AppData\\Local\\Temp\\HDXTeams Refer to : https:\/\/discussions.citrix.com\/topic\/407820-ms-teams-not-pulling-through-audio-devices\/page\/2\/Solution: I had to disable built-in microphone\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/pariswells.com\/blog\/research\/ms-teams-citrix-devices-not-passing-through-why\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2020-05-13T23:36:28+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2020-05-13T23:36:28+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"MS Teams + Citrix + Devices not passing through = why? | Welcome to Pariswells.com\" \/>\n\t\t<meta name=\"twitter:description\" content=\"FYI - https:\/\/support.citrix.com\/article\/CTX253754User called to say Audio\/Video devices were failing to pass through to MS Teams. 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