{"id":4225,"date":"2019-06-27T22:00:29","date_gmt":"2019-06-27T22:00:29","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=4225"},"modified":"2019-06-27T22:24:48","modified_gmt":"2019-06-27T22:24:48","slug":"imanage-10-preview-server-unable-to-load-fixes","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/imanage-10-preview-server-unable-to-load-fixes","title":{"rendered":"iManage 10 Preview Server – unable to load fixes"},"content":{"rendered":"

\"\"<\/p>

Check the below<\/strong><\/p>

 <\/p>

http:\/\/prev.mydomain.com:18681\/admin<\/a> [Running, Access from Work Server]<\/p>

Steps<\/strong><\/p>

 <\/p>

  1. Restart Prizm Service on your Preview Server is not started

     <\/p><\/li>

  2. Check registry on your Workserver<\/p>

    – Ensure the registry MSH Host contains the correct value in the following format: ‘http:\/\/hostname:PortNumber’<\/p>

    – Ensure the registry PAS Host contains the correct value in the following format:<\/p>

    ‘hostname:PortNumber’<\/p>

    Note: The port number should be the same in both registry entries.<\/p>

     <\/p><\/li>

  3. Check the configuration file ‘rendition.cfg’ on your Workserver to ensure that the ‘RenditionEngineAlpha-Preview’ section is pointing to ‘end_point = http:\/\/hostname:18681\/PCCIS’<\/p>

     <\/p><\/li>

  4. Install the same SSL cert (as used in the Work10 server) into the Preview Server<\/p>

     <\/p><\/li>

  5. Restart the following services (even if it is started) from your Work10 server<\/p>

    iManage Active MQ
    iManage Micro Services Hub<\/p><\/li>

  6. clear Preview Cache manually, please perform the following steps:<\/p>

    1. Delete all cache from the DOCPREVI user in the correct file server
    NOTE: Delete all content within this folder, do not delete the DOCPREVI folder itself
    2. Delete all Preview cache from the rendition_cache table in the database. To do this, run the following:
    delete from mhgroup.rendition_cache where storage_class = ‘docpreview’<\/p><\/li>

  7. Make sure as mentioned above that “Preview Storage” on your DB’s in DB Admin are checked off<\/li>
  8. Check Rendition.cfg configurations<\/li>
  9. Check that the service account can read and write to the preview cache.<\/li>
  10. Reinstalled the Preview server software<\/li><\/ol>

    Logs<\/strong><\/p>

     <\/p>

     <\/p>

    MsOfficeConverter.log in Preview Server:<\/p>","protected":false},"excerpt":{"rendered":"

    Check the below http:\/\/prev.mydomain.com:18681\/admin [Running, Access from Work Server]Steps Restart Prizm Service on your Preview Server is not started Check registry on your Workserver– Ensure the registry MSH Host contains […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3015,3016,3014,3017,2937],"class_list":["post-4225","post","type-post","status-publish","format-standard","hentry","category-research","tag-msofficeconverter-log","tag-preview-server","tag-prizm-service","tag-unable-to-load","tag-work-10"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/4225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=4225"}],"version-history":[{"count":2,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/4225\/revisions"}],"predecessor-version":[{"id":4228,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/4225\/revisions\/4228"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=4225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=4225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=4225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}