{"id":4183,"date":"2019-05-31T08:48:49","date_gmt":"2019-05-31T08:48:49","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=4183"},"modified":"2019-05-31T08:48:49","modified_gmt":"2019-05-31T08:48:49","slug":"imanage-worksite-filesite-desksite-emm-graphical-issues-in-outlook-black-boxes","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/random\/imanage-worksite-filesite-desksite-emm-graphical-issues-in-outlook-black-boxes","title":{"rendered":"iManage \/ Worksite \/ FileSite \/ Desksite &#8211; EMM Graphical issues in Outlook ( Black Boxes )"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"809\" height=\"154\" class=\"alignnone size-full wp-image-4184  img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f58e610.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f58e610.png 809w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f58e610-300x57.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f58e610-768x146.png 768w\" sizes=\"auto, (max-width: 809px) 100vw, 809px\" \/><\/p><h2>Symptoms:<\/h2><div><p><img loading=\"lazy\" decoding=\"async\" width=\"154\" height=\"330\" class=\"size-full wp-image-4185  alignright img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f998033.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f998033.png 154w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e8f998033-140x300.png 140w\" sizes=\"auto, (max-width: 154px) 100vw, 154px\" \/><\/p><\/div><ul><li>Missing captions in Outlook tree navigation pane<\/li><li>Outlook Ribbon is missing Buttons<\/li><\/ul><div><div><strong>Cause:<\/strong><\/div><ul><li>Custom VDM file created for each folder Highlighted in<\/li><li>FileSite\u00a0 ( NOTE: Only applicable to Outlook 2013 and later )\u00a0<\/li><\/ul><\/div><div><div><strong>Solution:<\/strong><\/div><div><strong>Pre 9.3.2\u00a0 : <\/strong>Apply CSAR\u00a02384<\/div><div><strong>9.3.2 and later : <\/strong>Fixed (no need for CSAR)<\/div><\/div><div>\u00a0<\/div><div><p id=\"iipgxuy\"><img loading=\"lazy\" decoding=\"async\" width=\"965\" height=\"87\" class=\"alignnone size-full wp-image-4186  img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9672f5f6.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9672f5f6.png 965w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9672f5f6-300x27.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9672f5f6-768x69.png 768w\" sizes=\"auto, (max-width: 965px) 100vw, 965px\" \/><\/p><\/div><h2>Symptoms:<\/h2><ul><li>Black boxes on the<\/li><li>EM Toolbar<\/li><\/ul><div><div>Cause:<\/div><ul><li>GDI+ object leak in<\/li><li>EM Toolbar<\/li><li>component<\/li><\/ul><\/div><div><div>Solution:<\/div><div><strong>Pre 9.3.2:<\/strong>\u00a0NT &#8211;\u00a060478 resolved in CSAR 2419v5<\/div><div><strong>9.3.2:<\/strong> Fixed<\/div><div><strong>10:<\/strong> Not applicable<\/div><\/div><div><p id=\"BGYAVtv\"><img loading=\"lazy\" decoding=\"async\" width=\"1183\" height=\"166\" class=\"alignnone size-full wp-image-4187  img-responsive\" src=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9e80454c.png\" alt=\"\" srcset=\"https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9e80454c.png 1183w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9e80454c-300x42.png 300w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9e80454c-768x108.png 768w, https:\/\/pariswells.com\/blog\/wp-content\/uploads\/2019\/05\/img_5cf0e9e80454c-1024x144.png 1024w\" sizes=\"auto, (max-width: 1183px) 100vw, 1183px\" \/><\/p><\/div><p>&nbsp;<\/p><h2>Symptoms:<\/h2><ul><li>Black boxes on Outlook buttons<\/li><li>Sections of Outlook appear white<\/li><li>Distorted Outlook tree pane<\/li><li>Emails opening with blankcontent<\/li><li>Missing navigation panels<\/li><li>Outlook crashing<\/li><\/ul><div>\u00a0<\/div><div><div><strong>Cause:\u00a0<\/strong>Memory leak in Outlook 2016 or 365<\/div><\/div><div>\u00a0<\/div><div><div><strong>Solution:<\/strong><\/div><ul><li>As diagnosed by Microsoft, the symptoms manifests when Outlook uses more than 1.6 GB of virtual memory.<\/li><li>The fix for this specific issue is planned to be released in 3 patches.<\/li><li>The first part was released in March via update KB3178668, part two was released in June with KB3191932 and a third patch TBD.<\/li><\/ul><\/div><div>\u00a0<\/div>","protected":false},"excerpt":{"rendered":"<p>Symptoms:Missing captions in Outlook tree navigation paneOutlook Ribbon is missing ButtonsCause:Custom VDM file created for each folder Highlighted inFileSite\u00a0 ( NOTE: Only applicable to Outlook 2013 and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[2994,2998,2997,2993,2995,560,2996,2999],"class_list":["post-4183","post","type-post","status-publish","format-standard","hentry","category-random","tag-black-box","tag-distorted-outlook-tree-pane","tag-emails-opening-with-blank-content","tag-graphical-issues","tag-missing-navigation-panels","tag-outlook","tag-outlook-crashing","tag-sections-of-outlook-appear-white"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Symptoms:Missing captions in Outlook tree navigation paneOutlook Ribbon is missing ButtonsCause:Custom VDM file created for each folder Highlighted inFileSite ( NOTE: 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Only applicable to Outlook 2013 and later ) Solution:Pre 9.3.2 : Apply CSAR 23849.3.2 and later : Fixed (no need for CSAR) Symptoms:Black boxes on theEM ToolbarCause:GDI+ object leak inEM ToolbarcomponentSolution:Pre 9.3.2: NT - 60478 resolved in CSAR 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