{"id":3925,"date":"2019-02-08T06:03:37","date_gmt":"2019-02-08T06:03:37","guid":{"rendered":"https:\/\/pariswells.com\/blog\/?p=3925"},"modified":"2021-11-13T08:35:09","modified_gmt":"2021-11-13T08:35:09","slug":"outlook-2016-365-stuck-on-trying-to-connect","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/research\/outlook-2016-365-stuck-on-trying-to-connect","title":{"rendered":"Outlook 2016 ( 365 ) Stuck on Trying to Connect"},"content":{"rendered":"

Recently had a user who when outside the office could not connect to 365. Per below her Outlook would just sit on “Trying to Connect”<\/p>

\u00a0<\/p>

\"\"<\/p>

They used OAuth for Outlook and 2fa which means when outside of a “trusted IP” the box should come up asking for the 2fa code , however this prompt was not coming up ever after restart\u00a0(usually fixes a stuck Oauth box ) .<\/p>

Fix<\/p>

Go into credential manager and delete all the ADAL for the user ,\u00a0then restart Outlook<\/p>

\"\"<\/p>

 <\/p>

Or try deleting the following keys and restarting<\/p>

 <\/p>

Computer\\HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\Identity\r\nOR\r\nComputer\\HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\15.0\\Common\\Identity

<\/pre>
Computer\\HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\xx.0\\Common\\Registration<\/pre>
or<\/p>
Computer\\HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\Registration<\/pre>","protected":false},"excerpt":{"rendered":"
Recently had a user who when outside the office could not connect to 365. Per below her Outlook would just sit on “Trying to Connect”\u00a0They used OAuth […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1206,3648,1627,3649,548,2835,2834],"class_list":["post-3925","post","type-post","status-publish","format-standard","hentry","category-research","tag-1206","tag-identity","tag-office-2016","tag-registration","tag-registry","tag-trying-to-connect","tag-trying-to-connection"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t