{"id":3099,"date":"2018-03-08T01:47:08","date_gmt":"2018-03-08T01:47:08","guid":{"rendered":"http:\/\/pariswells.com\/blog\/?p=3099"},"modified":"2018-03-08T01:47:08","modified_gmt":"2018-03-08T01:47:08","slug":"when-trying-to-renew-a-gatekeeper-certificate-you-get-the-following-error","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/random\/when-trying-to-renew-a-gatekeeper-certificate-you-get-the-following-error","title":{"rendered":"When Trying to Renew a Gatekeeper Certificate you get the following error"},"content":{"rendered":"

We could not access a Gatekeeper certificate. This can occur if: <\/strong><\/em>
\u2022no certificates could be found on your system;<\/strong><\/em>
\u2022your certificate has expired; or<\/strong><\/em>
\u2022you hit “Cancel” when asked to select a certificate.<\/strong><\/em><\/p>


If you know you hold a current certificate and can see it in your certificate store, contact Support to <\/strong><\/em>trouble-shoot. They can assist with other possible causes such as: <\/strong><\/em>
\u2022A missing certificate chain (root and intermediate certificates); or<\/strong><\/em>
\u2022A proxy server on your company network <\/strong><\/em>interferring with SSL\/TLS client authentication.<\/strong><\/em><\/p>

 <\/p>

In Internet Explorer go to Internet Options<\/strong> then Content<\/strong> and Certificates<\/strong><\/p>

\"\"<\/p>

Under your Personal Tab double click on the most Recent Gatekeep Cert<\/p>

Go to Certification Path<\/strong> and make sure it does not say\u00a0The issuer of this certificate could not be found.<\/strong><\/p>

If it does say this it means your Root Chain is broken and you need to install the Gatekeeper Root\u00a0<\/p>

Navigate to\u00a0https:\/\/symantec-gatekeeper.com.au\/repository<\/a><\/p>

Scroll to the bottom and download all the Root CA’s<\/p>

\"\"<\/p>

Double Click on the X509 and install these using the Automatic Wizard ( you can select Trusted Route Authority the Second one down if you want to do Manually )\u00a0<\/p>

Back where you Opened up the Certificate in Internet Explorer , if you go back to the Personal Tab and Click on Import<\/p>

\"\"<\/p>

Choose Browse , change the Input all Files you can import the PKCS#7 Files<\/p>

Now when you go to\u00a0Certification Path\u00a0<\/strong>you should see multiple files there<\/p>","protected":false},"excerpt":{"rendered":"

We could not access a Gatekeeper certificate. This can occur if: \u2022no certificates could be found on your system;\u2022your certificate has expired; or\u2022you hit “Cancel” when asked […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[1193,2315,911,1500,851,2314],"class_list":["post-3099","post","type-post","status-publish","format-standard","hentry","category-random","tag-certificate","tag-certification-path","tag-gatekeeper","tag-renew","tag-renewal","tag-the-issuer-of-this-certificate-could-not-be-found"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t