{"id":2859,"date":"2017-10-05T11:13:43","date_gmt":"2017-10-05T11:13:43","guid":{"rendered":"http:\/\/pariswells.com\/blog\/?p=2859"},"modified":"2017-10-05T11:13:43","modified_gmt":"2017-10-05T11:13:43","slug":"554-5-2-0-storedrv-deliver-exceptionstoragepermanentexception-mapiexceptioncallfailed-failed-to-process-message-due-to-a-permanent-exception-with-message-cannot-open-mailbox","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/random\/554-5-2-0-storedrv-deliver-exceptionstoragepermanentexception-mapiexceptioncallfailed-failed-to-process-message-due-to-a-permanent-exception-with-message-cannot-open-mailbox","title":{"rendered":"554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionCallFailed; Failed to process message due to a permanent exception with message Cannot open mailbox"},"content":{"rendered":"

Recently had an SBS2011 Server with Exchange 2010 bring up SMTP Errors of<\/p>

554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionCallFailed; Failed to process message due to a permanent exception with message Cannot open mailbox<\/strong><\/p>

The DB was mounted fine and I could create new users<\/p>

Mapi would not connect via Outlook\u00a0<\/p>

Opening the mailbox in OWA would bring :\u00a0<\/p>

Exception<\/strong>
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException<\/strong>
Exception message: Cannot query rows in a table.<\/strong><\/p>

This was for all users<\/p>

In the end I had to\u00a0<\/p>

Dismount DB<\/p>

eseutil \/p “C:\\Program Files\\Microsoft\\Exchange Server\\V14\\Mailbox\\Mailbox Database\\Mailbox Database.edb”<\/p>

You can try mounting the database. If it mounts, you are good to go, if it doesn’t you have to check the logs:<\/p>

Check and Repair the database logs<\/h3>

2.<\/strong>\u00a0Check the exchange logs (don’t forget to specify\u00a0E00<\/strong>\u00a0– the starting sequence for the logs)<\/p>

eseutil \/ml “C:\\Program Files\\Microsoft\\Exchange Server\\V14\\Mailbox\\Mailbox Database\\E00”<\/p>

2.a<\/strong>\u00a0There will be a list of logs and depending on their state, you may get an error. (They should all say\u00a0OK<\/strong>, if the logs are clean) Errors vary, but most likely it is a file corruption and needs a chkdsk to run.<\/p>

As a sidenote, if the database state is\u00a0Clean Shutdown<\/strong>\u00a0you can safely remove the logs.<\/p>","protected":false},"excerpt":{"rendered":"

Recently had an SBS2011 Server with Exchange 2010 bring up SMTP Errors of554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionCallFailed; Failed to process message due to a permanent exception with message Cannot […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[2133,2135,520,2134],"class_list":["post-2859","post","type-post","status-publish","format-standard","hentry","category-random","tag-554-5-2-0-storedrv-deliver-exceptionstoragepermanentexception-mapiexceptioncallfailed","tag-exception-type-microsoft-exchange-data-storage-storagepermanentexception","tag-exchange-2010","tag-sbs11"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t