{"id":2167,"date":"2016-08-31T19:07:43","date_gmt":"2016-08-31T19:07:43","guid":{"rendered":"http:\/\/pariswells.com\/blog\/?p=2167"},"modified":"2016-08-31T19:07:43","modified_gmt":"2016-08-31T19:07:43","slug":"outlook-2013-crashing-on-startup-with-pstprx32-dll-in-event-log","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/fixes\/outlook-2013-crashing-on-startup-with-pstprx32-dll-in-event-log","title":{"rendered":"Outlook 2013 Crashing on Startup with pstprx32.dll in Event Log"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-2168 img-responsive\" src=\"http:\/\/pariswells.com\/blog\/wp-content\/uploads\/2016\/08\/MSInotclick2run-150x150.png\" alt=\"MSInotclick2run\" width=\"150\" height=\"150\" \/>When opening Outlook , the client would sync for about 4 seconds then crash with a &#8220;not responding error&#8221;<\/p><p>Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2<\/p><p>Faulting module name: pstprx32.dll, version: 15.0.4420.1017, time stamp: 0x506732a1<\/p><p>Basics things I tried\u00a0<\/p><ol><li>Outlook Safe Mode<\/li><li>Repairs OST&#8217;s<\/li><\/ol><p>Online forums recommended I used\u00a0these steps:<\/p><p>Steps to Revert for C2R:<\/p><p>Disable Updates:<\/p><p>1. Start Word.<\/p><p>2. Click File, and then click Account.<\/p><p>3. In the Product Information column, click Update Options, and then click Disable Updates.<\/p><p>Right click on the Start button and click Run and type CMD and click OK.<\/p><p>For an Office installation in a 32-bit version of Windows:<\/p><p>cd %programfiles%\\Microsoft Office 15\\ClientX86<\/p><p>For an Office installation in a 64-bit version of Windows:<\/p><p>cd %programfiles%\\Microsoft Office 15\\ClientX64<\/p><p>Run the following command to revert to May PU:<\/p><p>officec2rclient.exe \/update user updatetoversion=15.0.4615.1002<\/p><p>However the version of office was MSI not Click2Run which meant no\u00a0officec2rclient.exe!<\/p><p>Lots of people here said this was due to a Corrupt Calendar Entry :\u00a0<a href=\"http:\/\/answers.microsoft.com\/en-us\/office\/forum\/office_2013_release-outlook\/outlook-2013-constant-crashing\/1171be81-86cd-4a9e-a17b-e6f6e151b817\">http:\/\/answers.microsoft.com\/en-us\/office\/forum\/office_2013_release-outlook\/outlook-2013-constant-crashing\/1171be81-86cd-4a9e-a17b-e6f6e151b817<\/a>\u00a0, and again this user did not use the Outlook Calendar<\/p><p>In the end deleting the\u00a0account and rebuilding OST from scratch fixed this!<\/p>","protected":false},"excerpt":{"rendered":"<p>When opening Outlook , the client would sync for about 4 seconds then crash with a &#8220;not responding error&#8221;Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2Faulting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[1583,1584,1582,1581,1585,1579,1209,1580,1578],"class_list":["post-2167","post","type-post","status-publish","format-standard","hentry","category-fixes","tag-autodiscover-hotmail-com","tag-click-2-run","tag-eas","tag-hotmail-com","tag-not-responding","tag-officec2rclient-exe","tag-outlook-2013","tag-outlook-com","tag-pstprx32-dll"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/2167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/comments?post=2167"}],"version-history":[{"count":1,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/2167\/revisions"}],"predecessor-version":[{"id":2169,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/posts\/2167\/revisions\/2169"}],"wp:attachment":[{"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/media?parent=2167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/categories?post=2167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pariswells.com\/blog\/wp-json\/wp\/v2\/tags?post=2167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}